Blessing A. Email & Phone Number

United States

Pasay, National Capital Region, Philippines

• An Agile transformation coach in digital solutions responsible for guiding and supporting the organization through the process of adopting and implementing Agile practices.
• Assessing the organization’s current Agile maturity level, understanding its digital solutions, and identifying areas for improvement.
• Developing a transformation strategy based on the assessment, develops a transformation strategy tailored to the organization’s specific needs and goals.
• Training, coaching sessions and workshops to educate teams and stakeholders on Agile principles, values, and practices. and also ongoing coaching to help teams apply Agile methodologies effectively.
• Removing any obstacles or impediments that hinders the Agile transformation process such as addressing organizational culture issues, resolving conflicts, or improving communication and collaboration.
• Supporting Agile teams in their day-to-day work, helping them understand and apply Agile practices, and providing guidance on how to continuously improve their processes and deliver high-quality digital solutions.

Pasay City

• Assessing the staffing needs between the different product Teams, aligning the different stake holders, and helping onboard new Team members.
• Providing advanced knowledge and expertise within the chapter and acts as sparring partner and advisor on implementation of the vision.
• Ensuring transversal consistency of knowledge and creating a culture of excellence and continuous learning; and,
• Owning managerial and budget responsibility for my chapter, including maintaining the performance evaluation within the chapter.

• Facilitated the development team of both scrum and kanban teams to ensure delivery is compliant with scope commitment and enhance quick feedback from customers and improve features as project progresses.
• Assisted and supported the Product Owner and Team to continually improve the business value delivery to the product.
• Addressed problems through risk management and contingency planning.
• Energetic, competitive achiever who can manage multiple priorities and perform in a fast-paced, rapidly changing environment.
• Strong understanding of project management methodologies and processes
• Proactive management of internal and external stakeholder expectations; clear and articulate communication with teams.

• Facilitated the development team of both scrum and kanban teams toensure delivery is compliant with scope commitment and enhance quickfeedback from customers and improve features as project progresses.
• Assisted and supported the Product Owner and Team to continuallyimprove the business value delivery to the product.
• Addressed problems through risk management and contingencyplanning.
• Utilized Jira to configure teams task board, track teams progress,burnup/down charts, calculate velocity etc.
• Tracked and managed product backlog, burndown metrics, velocity, andtask breakdown (using Jira).
• Guided the team and organization on how to use Agile/Scrum practicesand values.

Accra Ghana

• Developing and maintaining a high standard of customer service to Ghanian clients to enhance customer satisfaction and loyalty.
• Creating processes for handling customer inquiries, complaints, and feedback promptly and professionally
• Building and leading a high-performing operations team, providing guidance, mentorship, and performance feedback.
• Fostering a culture of teamwork, accountability, and continuous improvement within the operations and resource unit departments.
• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous.
• Prepares the site for audits – internal and external and put forward solutions to reduce or zero out risks.

• Chevron- Project Coordinator/ Business AnalystMakati, Metro Manila
• Involved in performing the SIT (System Integration Testing) and UAT(User Acceptance Testing) of New system.
• Handled administrative tasks for the project manager and teammembers to keep the project running smoothly
• Developed strategies with Quality Assurance group to implementTest Cases in Test Manager for User Acceptance Testing.
• Gathered stakeholder and Business requirements throughopen-ended discussions, brainstorming Sessions, structuredwalk-through, and prototyping.
• Documented the user requirements, analyzed & prioritized them,and converted them as system requirements.

Bachelor'S Degree

Higher National Diploma, Accounting And Business/Management