PROFILE EXPERIENCE Performance-driven and versatile professional with over 6 years of experience in Business Management, Administrative Support, Marketing and Customer Care Operations with oversight for Customer Retention, Customer queries, and Operational controls. Adept in business management, operational support, and investment platform. Demonstrated success in leading teams and providing solutions to improve tasks and grow revenue through effective staff and financial management. Equipped with exceptional interpersonal and communication abilities to efficiently work with cross-functional teams to achieve excellence.2023 Till date> RIFUGIO COMMUNICATIONS -Developing and implementing organisational policies -Implementing and improving organisational policies -Recruiting , hiring and staff training -Developing profitable strategies  2020-Till date> SIMS NIG LTD (SAMSUNG/ROYAL DIGITAL CONVERGENCE CENTRE) Presently >Retail Manager  -Overseeing the general activities of the branch, identifying gaps in the sales funnel, and managing over 30 staffs in the sales team.  -Executing Product varieties in order to support efficient operations and, monitoring sales transactions according to company policy.  Jan 2014- DE MERIDENPLUS INT’L LTD June 2016 >Head of Customer Care Service -Ensuring strict adherence to defining the regulatory framework conferred with the cross-functional teams to communicate targets, boost revenue and improve promotional strategies.  -Handled small, medium, and corporate client relationships, and devised metrics to measure the organization’s success in delivering world-customer service.  -Created and explored business opportunities in the consumer sector maintaining a profitable Consumer portfolio and marketed consumer finance products to clients.  Aug 2012- STANDARD ALLIANCE INSURANCE PLC Sept 2014 >Marketing Executive -Communicated and created awareness and reviewing of the benefit of life insurance.  -Offered excellent before and after-sales customer relationship service managing and reconciling account receivable and payable for Life benefit.