Led DevOps-focused initiatives at Paramount Students: Automated AWS infrastructure deployment using Jenkins, orchestrating EC2 instances, S3 storage, and ensuring efficient scaling. Managed AWS services, including Lambda functions, API Gateway, RDS databases, and integrated Jenkins for DevOps-centric CI/CD pipelines.Configured AWS Identity and Access Management (IAM) to enforce secure access controls.Conducted troubleshooting for Linux and Windows servers, ensuring smooth operation of deployed applications.Collaborated on governance and policies for streamlined AWS operations.

Leveraged Infrastructure as Code (IaC) to seamlessly provision and orchestrate various components in the Azure environment. Executed deployments encompassing VMs, VMSS, Storage accounts, Databases, Azure Function Apps, and Azure SQL Databases. Established essential elements like Microsoft Identity, Azure Active Directory Domain Services, RBACs, and implemented robust governance policies.Demonstrated adept troubleshooting skills for both Linux and Windows servers, ensuring the optimal functioning of deployed applications on web app services. Addressed network connectivity challenges, including VPNs, Application Gateways, Load Balancers, Virtual WAN, Firewalls, and VNets, contributing to a resilient and high-performance infrastructure.

Implemented and managed Kubernetes clusters for container orchestration, ensuring scalability and reliability of applications.Utilized Docker for containerization, streamlining the deployment and management of applications across various environments.Developed and maintained infrastructure as code using AWS CloudFormation, automating the provisioning of resources and ensuring consistency.Implemented CI/CD pipelines using CircleCI to automate the testing and deployment of applications, optimizing development workflows.Collaborated with cross-functional teams to design and implement scalable and resilient cloud architectures.Conducted performance monitoring, analysis, and optimization of cloud-based systems for improved efficiency.Provided expertise in AWS services, including but not limited to EC2, S3, RDS, Lambda, and VPCs, ensuring optimal utilization of cloud resources.Ensured security best practices in cloud environments, implementing access controls, encryption, and monitoring solutions such as prometheus and grafana.

• Provided exceptional technical support to customers, promptly resolving software and hardware issues via phone, email, and remote assistance, resulting in high customer satisfaction ratings.• Demonstrated expertise in troubleshooting a wide range of technical problems.• Developed and maintained a comprehensive knowledge base of common issues and their resolutions, enabling efficient and consistent support delivery.• Successfully managed and prioritized a high volume of support requests, meeting or exceeding assigned service-level agreements (SLAs).• Demonstrated strong communication skills, translating technical concepts into clear and concise instructions for non-technical users.• Provided training and guidance to new team members, facilitating their onboarding and knowledge transfer.• Stayed updated on the latest industry trends and technologies, attending training sessions and obtaining relevant certifications to enhance technical knowledge and skills.• Prioritize and manage tasks which increased daily productivity by 80 percent.• Successfully resolved critical technical issue that had been plaguing client for weeks, resulting in customer’s improved satisfaction with the product.• Provided support in implementing various infrastructure components, which increased customer’s trust and company’s reliability. • Collaborated with other engineers to resolve platform issues that might negatively impact the customer experience.• Followed standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

• Design and install well-functioning computer networks, connections and cabling• Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network. • Inspect LAN infrastructure and fix minor or major problems/bugs. • Test and configure software and maintain and repair hardware and peripheral devices. • Evaluate network performance and find ways of improvement. • Perform routine network startup and shutdown procedures, and maintain control records.• Confer with network users on how to solve existing system problems.