Blessing K. Anthony Email and Phone Number

 Analyzed and updated performance data for decision-making on performance trends. Executed a gap analysis on the underperforming networks, leading to significant improvements. Undertook validation of troubled networks to ascertain root cause analysis and evaluate network performance. Formulated processes and procedures for data mapping, ensuring compliance and validation of customer reports. Facilitated professional report preparation training for team members and graduate… Show more  Analyzed and updated performance data for decision-making on performance trends. Executed a gap analysis on the underperforming networks, leading to significant improvements. Undertook validation of troubled networks to ascertain root cause analysis and evaluate network performance. Formulated processes and procedures for data mapping, ensuring compliance and validation of customer reports. Facilitated professional report preparation training for team members and graduate trainees. Surpassed departmental Key Performance Indicators (KPIs) by 15% consistently over a three-month period. Prepared a daily Power Availability report encompassing all regional networks. Generated daily reports highlighting the network experiencing repeated outages. Drafted an improvement plan report for the benefit of Operational Managers. Show less

 Analyzed and resolved issues regarding the integrity of data flow in the database. Kept optimal quality levels to prevent critical errors and support team performance targets. Identified and documented detailed business rules and use cases based on requirements analysis. Drafted reports for upper management as directed. Created report templates for daily network performance. Produced monthly reports using advanced Excel spreadsheet functions. Detected and… Show more  Analyzed and resolved issues regarding the integrity of data flow in the database. Kept optimal quality levels to prevent critical errors and support team performance targets. Identified and documented detailed business rules and use cases based on requirements analysis. Drafted reports for upper management as directed. Created report templates for daily network performance. Produced monthly reports using advanced Excel spreadsheet functions. Detected and rectified data entry inaccuracies, subsequently reporting them to management. Managed the database encompassing all generated reports. Show less

 Managed the procurement and supply of PPE, stationeries, office equipment, Vehicles fueling, and furniture as required for the field teams for the Project. With a record kept of all off-site equipment in the 2 states operated in. In liaison with security vendors, opened an account for all security guards in both states thus eliminating issues emanating from late salary payments. Implemented new standards and guidelines issued by industry regulatory bodies and company… Show more  Managed the procurement and supply of PPE, stationeries, office equipment, Vehicles fueling, and furniture as required for the field teams for the Project. With a record kept of all off-site equipment in the 2 states operated in. In liaison with security vendors, opened an account for all security guards in both states thus eliminating issues emanating from late salary payments. Implemented new standards and guidelines issued by industry regulatory bodies and company managers. Monitored, evaluated, and analyzed data collated on the project from field personnel, and created a data archive from the data received. Prepared reports and dashboards on general performance against set targets and SLAs, with informed Management on gaps and helped drive precise decision-making. Generated problem reports and tracked their resolution within set timelines, to ensure all gaps were closed. Maintained a database of all HSE requirements and supplies to the field and teams involved. Organized periodic safety training as and when needed for various teams. Show less

 Assisted in 200+ tele sales that brought in new customers to the organization. Troubleshoot technical issues and guided customers through step-by-step resolutions. This increased a first contact resolution rate of 80% or higher. Collaborated with technical and sales teams to ensure seamless customer experiences and achieved a cross-functional collaboration score of 90%. Participated in training sessions and workshops to enhance customer service skills. Gathered customer… Show more  Assisted in 200+ tele sales that brought in new customers to the organization. Troubleshoot technical issues and guided customers through step-by-step resolutions. This increased a first contact resolution rate of 80% or higher. Collaborated with technical and sales teams to ensure seamless customer experiences and achieved a cross-functional collaboration score of 90%. Participated in training sessions and workshops to enhance customer service skills. Gathered customer feedback and communicated trends to relevant departments. This increased the customer feedback score to 90% or higher. Achieved a first response time of less than 30 seconds for customer inquiries. Contributed to the development of customer support resources, such as FAQs and knowledge base articles Show less