• Handles over 70 customer complaints or enquiries via telephone and emails daily.• Manage large amounts of inbound and outbound calls in a timely manner• Follow communication scripts when handling different topics• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives• Use opportunities to upsell products when they arise• Build sustainable relationships and engage customers by taking the extra mile• Keep records of all conversations in our call center database in a comprehensible way• Frequently attend educational seminars to improve knowledge and performance level• Meet personal/team qualitative and quantitative targets

• Prepare correspondences, documents, reports and financial statements.• Set up and coordinate meetings and also take minutes and keep notes.• Assist the leadership of the unit to monitor and follow up on staff time charge on a weekly basis• Generate receipts and bills to clients and follow up on bill collection• Order and maintain office stationeries and equipment s and also ensure proactive maintenance is routinely carried out.• Design surveys, track responses, and generate data reports from Microsoft office forms.

• Prepare audit reports containing executive summary, management control weaknesses, and provide value added suggestions for remediation.• Review the conformity of financial statements with international financial reporting standards as well as corporate regulations.• Conducting reviews to identify risks and establish a protocol.

Girl rights advocate

• Conduct Baseline survey using questionnaire on product and services.• Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person• Ask questions in accordance with instructions to obtain various specified information.• Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning and/or explanation.• Compile, record and code results and data from survey, using Microsoft Excel.• Identify and report problems in obtaining valid data.• Meet with supervisor daily to submit completed assignments and discuss progress.• Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.Key achievement(s): Reached a targeted number of one thousand five hundred (1,500) clients and beneficiaries, and generated valid and trust worthy data in Yola North, Demsa, Numan, Yola South LGAs of Adamawa State.