Blessing Chiejile Email & Phone Number

Wolverhampton, Gb

England, United Kingdom

Teaching AssistantMy job entails• Reinforcing lesson plans by reviewing material with students one-on-one or in small groups.• Building rapport and connection with students and pupils I come in contact with.• Raising overall achievement and involvement in the area or class in which students/pupils are working by providing dedicated support in the classroom.• Overseeing the smooth running of lessons by supporting struggling students, manage behaviour and ensuring lesson plans are delivered to a high standard.Learning Support AssistantMy job entails• Support the learning experience of pupils/students with special learning needs.• Understand and follow the planned adaptive strategies of each pupil/student with special needs to support their learning.• Liase with teachers and sensory lead to support pupil’s learning through sensory activities.• Keeping up to date and implementing relevant recommendations or documentations from professionals e.g. Education psychologists, speech therapists, parents and carers etc.• Monitor and evaluate pupil’s progress.

England, United Kingdom

My Job role entails, - Serving products and services from our retail units to customers. -Managing queues and orders in an efficient manner. -Ensure the appropriate use of electronic tills to collect payment. Proactively assisting guests with their queries and upselling products to them based on their unique needs. - Resolving customer complaints and enquiries on first contact.- Offering excellent customer service to customers.

Wolverhampton, England, United Kingdom

Studying a Masters in Strategic People Management and Human Resources

Lagos State, Nigeria

My role entails. Partnering with internal stakeholders on all aspects of the internal and external recruitment process;. Championing best practice in the recruitment process. Striving to deliver an outstanding customer and candidate experience.• Supporting the full lifecycle of the recruitment process from requisition through to the on- boarding of candidates.• Planning and implementing company talent acquisition strategy• Performing analysis of the organization's development and anticipate future employment needs.• Designing and managing the recruitment and selection processes (resume screening, screening calls, interviews etc.)• Organizing and attending job fairs and recruitment events to build a strong candidate pipeline.• Support in developing a strong employer brand with relevant stakeholder• Headhunting for talent, targeting passive candidates and approaching specific markets and organisations for roles and succession gaps • Implementing agreed recruitment and mobility strategies, policies and practices in liaison with the hiring managers.• Sourcing for candidates by utilizing cutting-edge technology, social media and targeted networking.• Oversee the onboarding and induction programs (weekly and Quarterly) and the periodic surveys and follow up interventions to ensure that new hires acclimatize seamlessly.• Overseeing the recruitment of outsourced employees in collaboration with the labour service providers.• Managing the recruitment budget in line with the approved manpower plan for the business.

Lagos, Nigeria

Training and DevelopmentMy job roles entails. Developing and implementing Promasidor’s learning strategies, polices, programs and procedures. Implementing an e-learning strategy for Promasidor. Implementing various learning initiatives companywide eg Job shadowing, coaching etc.. Preparing an annual training plan based on identified skill gaps. Conducting training needs analysis. Tracking internal learning interventions such as new employee orientation & onboarding, departmental learning sessions, employee development plans, cross departmental trainings. Deploying trainings and learning interventions when the need arises. Ensuring the filing of all trainings with the industrial training fund (ITF) for approvals and reimbursement. Managing the training budget for Promasidor and ensure cost savings. Developing and implementing an academy for various levels of staff within the organization to enhance employee skills, knowledge and abilities Industrial Relations/Employee Relations. Implementing employee relations with Promasidor staff to foster good relationship with the organisation. Monitoring and advising managers in the employee disciplinary process. Engaging with union operatives on matters arisingAdhoc Duties. Overseeing the coordination of food handlers test for employees. Managing assigned third party outsourcing firms to ensure effective service delivery

Lagos

• Delivery and facilitation of all relevant training's to all front-line staff • Prepare and implement learning strategies and programs• Ensuring that all training interventions is tailored to meet identified skills gaps and are delivered within agreed timelines• Coordinate, develop and ensure timely delivery of induction trainings for front-line staff assuming new job functions• Deploy different kinds of learning methods such as Classroom trainings, Online trainings (Facilitator led and Learning management systems)• Design, produce learning materials and training content in a variety of formats which includes prints, infographics, audios, videos, animations and multimedia to support identified training needs• Create and manage e-learning content programs using authoring tools and collaborate with product development teams and other stakeholders to translate business products, services and information into dynamic, impactful e- Learning content.• Prepare training schedules and deliver training with outcomes which support business goals within the broader business strategy• Monitor the success of development plans and help training participants make the most of learning opportunities• Manage users, courses, performance and reporting in the LMS (Learning Management System through snapshots, course creation, user creation, reporting and related processes)• Provide logistics support in the execution of all training programs• Conduct post-training evaluations as well as continuous assessments tests to evaluate skill levels across all trained staff• Recommend and integrate training improvement strategies into future training deployments based on findings• Support in the development and Management of 9mobile Customer Care Learning Academy ensuring that all who engage in the academy is equipped with skills and abilities that would enable them succeed in the world of work

Lagos

•Liaise with relevant stakeholders to ensure smooth execution of all planned campaigns for a given department•Assist in identifying opportunities for sales and proffer recommendations to the Teamlead, Telesales, Loyalty and Retention.•Maintain good relationships with customers and relevant unit and drive the achievement of SLAs•Prepare agreed periodic activity and performance report of Outbound Debt recovery dedicated sub team for the attention of the Teamlead•Liaise with Sales, Marketing, Product and Services teams to ensure delivery of seamless sales operations support to the sales •Telemarketing Etisalat Products and Services to current and potential subscribers. •Churn and retention management.•Provide advice to customers based on profiling and segmenting.•Conduct health checks to ascertain and encourage customer’s usage of Etisalat’s products and services with a view to preventing churn in customer base.•Make Outbound Calls to solicit for customer payments for services already rendered.•Attend team/divisional/departmental meetings as required•Prepare/compile agreed periodic activity and performance reports for the attention of the Teamlead, Telesales, Loyalty and Retention•Perform any other duties as assigned by the Teamlead, Telesales, Loyalty and Retention

Etisalat Nigeria, Ilupeju Lagos

.Use various applications in managing, resolving and escalating customers’ request .Escalate requests and queries to resolver departments and proper customer information documentation. .Follow up on customers issues, and making sure that subscribers have their issues resolved .Be the forerunner of the company, representing the company in a fascinating way that keeps the customer glued to the company and keep them loyal to the company .Promote the company’s Value Added Services (VAS) on various occasions. 6. Proactively maintain communication with necessary departments to enhance prompt resolution of customer issues/complaints – Technical, Marketing etc

Masters, Strategic People Management And Human Resources, Distinction

Bachelor'S Degree (Bsc Ed.), Business Education, Second Class Upper

Master Of Business Administration (Mba), Human Resources Management And Services

Pgd,Management Sciences, Business Administration And Management, General, Passed

Hnd, Mechanical Engineering

Mechanical Engineering

Professional Human Resource Professional-International, Human Resources Management And Services