Blessing Chukwunwike Email & Phone Number

At Timon, I managed and resolve customer inquiries, achieving a 100% CSAT score on rated interactions. Within my first two months, I handled 304 customer conversations, with 85% resolved on first contact using Intercom for tracking. My proactive approach in creating 14 helpdesk articles and developing a self-service bot reduced the need for human intervention by over 50%, directly enhancing user satisfaction. By collaborating with the engineering and financial teams, I streamlined issue resolution, minimizing response times. I also coordinated with delivery partners to ensure timely, secure delivery of physical cards. My customer satisfaction follow-ups have significantly contributed to improved user experience insights.

As a Virtual Assistant in TSP's BEE Department, I supported a team of 17, increasing productivity by over 30% through efficient schedule management and documentation. My role included moderating events, managing communication for the 2024 TSP Business School, and fostering engagement within the TSP community. By reducing team administrative burdens by 35%, I empowered team members to prioritize strategic goals, resulting in quicker project turnaround. My community management for the Career and Leadership Centre (TCLC) fostered a 98% response rate and increased engagement by 20%, significantly enhancing participant experience.

I optimized support workflows at TSP’s Help Desk, implementing a feedback mechanism that boosted resolution rates by 20%. Effective documentation and knowledge-sharing initiatives decreased issue escalations by 15%, while my leadership in training sessions enhanced team efficiency. My recommendations for merchandise sales increased customer interaction and contributed to revenue growth.

Led a team of 12 home tutors, achieving a 40% increase in client satisfaction through improved training and service delivery.Conducted assessments and hired tutors for families, ensuring personalized education solutions.Managed social media platforms, growing engagement by 25%.Developed literacy programs that improved student reading comprehension by 35%, impacting over 30 students.

Trained and coordinated 16 educators for the summer school program, leading to a 75% increase in student retention and improved educator performance.Led a school-wide reading intervention program, improving student reading comprehension by 35% for over 50 students.

Bachelor'S Degree, Accounting

Bachelor, Accounting