Blessing Erakpotobo Email & Phone Number

Canada

Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

I am dedicated to enhancing customer’s digital banking experience. Through excellent customer service skills, I provide technical support, address inquiries and troubleshoot technical challenges promptly, ensuring a seamless experience for clients within the digital banking landscape. With a focus on maintaining high levels of customer satisfaction, I collaborate closely with cross-functional teams to escalate and resolve technical challenges, consistently driving solutions that enhance the overall customer journey. Passionate about process improvement, I proactively identify opportunities to optimize operations, contributing to the continuous evolution of our digital banking platform.

Toronto, Ontario, Canada

Nigeria

Conducted user research to understand the needs, frustrations, and preferences of the target audience.Conducted competitive analysis to identify opportunities/ gaps in the market which helped inform the design decisions for feature creation.Replaced industry jargon with language the user understands, which increased user interest and engagement by 30%.Collaborated with cross-functional teams, including product managers, developers, and marketers, to define product requirements and ensure that design solutions aligned with business goals.Created user flows, wireframes, and interactive prototypes to communicate design concepts and solutions.Designed visually appealing and intuitive interfaces that provide a seamless user experience for browsing, discovering, and purchasing musical NFTs.Conducting usability testing to validate design decisions and iterating on designs as needed.Contributed to the development and maintenance of design systems and guidelines to ensure consistency and scalability across the product.Contributed to product roadmap planning and prioritization based on business objectives.

Port Harcourt, Rivers State, Nigeria

Designed, launched and managed a successful ready-to-wear women's clothing brand, managing all aspects of the business including marketing, sales, and customer service, resulting in a 95% customer retention rate and a 20% increase in sales within the first year of operations.Developed and executed a marketing strategy, including managing social media accounts, building an e-commerce website, and creating marketing materials such as email campaigns and flyers.Collaborated with suppliers and manufacturers to ensure quality and timely production, resulting in a 98% on-time delivery rate.Conducted market research, and analyzed sales data to identify trends and inform business decisions.Built and maintained relationships with customers and provided exceptional customer service, resulting in a 98% satisfaction rate based on customer surveys.Conducted market research to identify new trends and styles, resulting in a 15% increase in customer acquisition through targeted marketing efforts.Managed inventory and logistics, resulting in a 25% reduction in excess inventory and a 10% decrease in operating costs.

Nigeria

Designed the wireframes, Hi-Fi mock-ups, and prototypes to help envision the mobile app and also help with usability testing.developed a design system that helped increase design speed and consistency by 10%.conducted user research studies to inform design decisions, leading to a 40% increase in user interest.developed user personas, scenarios, and journey maps to help understand users better which resulted in a 20% increase in user engagement.conducted usability testing studies to improve the navigation and functionality of the mobile app resulting in a 15% increase in user satisfaction.contributed to design reviews and provided feedback to improve design quality.communicated and explained design decisions at every stage of the design project to stakeholders.

Port Harcourt

Designed and executed a social media content strategy that resulted in a 20% increase in engagement and 30% increase in followers across all social media channels.Created visually appealing graphics, illustrations, and videos for social media platforms, resulting in 15% increase in click-through rates.Managed and scheduled social media content across multiple channels, including Facebook, Twitter and Instagram.Analyzed social media metrics and provided regular reports to management, identifying areas for improvement and opportunities for growth.Provided customer support via social media channels, responding to inquiries and resolving issues in a timely and professional manner.Stayed up-to-date with the latest social media trends and best practices and made recommendations for new and innovative social media campaigns.Collaborated with cross-functional teams to develop brand guidelines and ensure consistency in all social media content.

Certificate, Product Management

Diploma, Product Design (Ux/Ui), Product Design, Summer Cum Laude

Bachelor Of Arts - Ba, Communication And Media Studies