INTERSWITCH DISPUTE AND RECONCILIATION OFFICER

• Basic knowledge of Card processing, General Ledger reconciliation, resolution and settlement processes.• To ensure customers disputed transactions are timely resolved.• To raise chargeback for disputed transactions against acquiring bank (Remote on US transactions)• To review status of claims either Accepted or Declined by the acquiring bank.• To investigate and review journals used to dispute transactions by the Acquiring bank.• To engage the acquiring bank if a… Show more • Basic knowledge of Card processing, General Ledger reconciliation, resolution and settlement processes.• To ensure customers disputed transactions are timely resolved.• To raise chargeback for disputed transactions against acquiring bank (Remote on US transactions)• To review status of claims either Accepted or Declined by the acquiring bank.• To investigate and review journals used to dispute transactions by the Acquiring bank.• To engage the acquiring bank if a transaction is further disputed by the customers.• Attending to claims logged against us by issuing banks by meticulously reviewing the journals of the transactions and accepting/ declining the claims where applicable. (NOT on US transactions)• To engage branches on dispense error complaints and provide solution.• Identifying loopholes and recommending risk aversion measures and cost savings.• Reverse failed transactions as confirmed from reconciliation team/ Interswitch/ Visa/ Mastercard or any other switch used by the acquirer.• Meticulous treatment of chargeback operations. Show less

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