Blessing Ibe Email & Phone Number

Nigeria

Analyzed and investigated security incidents and phishing alerts as first responders.Ensure timely accurate tailored remediation and countermeasure communications to internal users and teams regarding intrusions and compromises to on-boarded host and network infrastructure, applications and operating systems.Keep up to date with the latest security, vulnerability and technology developments.Assisted with creation and maintenance of security incidents response documentation.Monitored and analyzed advanced threat events, Security Incident and Event Management (SIEM), User Behavior and Analytics (UBA) and Endpoint Detection Response (EDR) toolsets and event logs to identify security indicator of compromise, attacks and threats for remediation and / or suppression.Maintained documentation of policies and response plans.Stayed updated on security trends and improved practices.

United States

Coordinated cybersecurity training programs and workshops.Managed communication between participants and instructors.Organized events to promote cybersecurity awareness and education.

Engaged in threat-hunting and incident response activities.Conducted research on emerging cyber threats and presented findings to senior analysts.Gained experience in using cybersecurity tools like Wireshark, Nessus, and Metasploit.Conducted thorough IT audits to assess information systems and security controls.Conducted Application and Cloud security assessments.Identified vulnerabilities and potential risks.Analyzed systems and processes to ensure compliance with industry standards and regulatory requirements. requirements

United States

Designed job post templatesPosted jobs on LinkedIn, Facebook and other job boards.Talent acquisition and managementScreened CV/Resumes’ using ATSMaintained employee data and kept updated accounts of all employment records on the HR software. Recruited and trained new employees for the organization.Updated daily report in the HR CRMSupported daily operations of the busy human resources department.

United States

Managed and tracked incoming and outgoing email correspondence, ensuring replies were sent within required timeframes. Consistently demonstrated strong skills in invoicing, bookkeeping and credit control. Maintained office files in both electronic and hard copies. Displayed strong customer service skills with professional telephone manners to resolve customer enquiries. Scheduled and confirmed appointments for the entire management team. Processed contracts, expense reports and invoices. Managed office inventories, restocking supplies and placing purchase orders to maintain adequate stock levels. Scheduled meetings and client appointments for the team. Streamlined operations by organizing files and documents to implement improved workflow and organization. Responded to telephone enquiries from clients, vendors and members of the public. Managed incoming and outgoing calls for a busy office.

Nigeria

Investigate the adequacy of ventilation, exhaust equipment, lighting, and other conditions that could affect employee health, comfort, or performance.Recommend measures to help protect workers from potentially hazardous work methods, processes, or materials.Develop and maintain hygiene programs such as noise surveys, continuous atmosphere monitoring, ventilation surveys, and asbestos management plans.Conduct safety training and education programs, and demonstrate the use of safety equipment.Inspect and evaluate workplace environments, equipment, and practices, in order to ensure compliance with safety standards and government regulations.Provide new-employee health and safety orientations, and develop materials for these presentations.Develop and maintain medical monitoring programs for employees.Inspect specified areas to ensure the presence of fire prevention equipment, safety equipment, and first-aid supplies.

United States

Filed and retrieved corporate documents, records, and reports.Prepared responses to correspondence containing routine inquiries.Managed and maintain executives' schedules.Provided clerical support to other departments.Compiled, transcribed, and distributed minutes of meetingsPrepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.Answered phone calls and direct calls to appropriate parties or take messages.Scheduled consultations between CEO and clients

Abuja, Federal Capital Territory, Nigeria

Updated customers on special offers and promotions for increased revenue. Set up appointments for customers and entered work tickets to obtain needed services for clients. Accepted direct payments and set up invoicing and payment plans for complex orders. Advised clients of products and services and sold additional offerings to increase sales numbers. Fielded incoming calls and messages from clients, addressing complaints to contact center policies. Followed up customer queries to check provided solutions met expectations. Reached out to established clients to follow up after sales and offer new products and services. Maintained up-to-date client records in database systems

Umuahia North, Abia, Nigeria

• Addressed customers courteously using suitable methods and problem-solving skills.•Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.•Provided account information to customers and explained bill service policies and customer rights.•Maintained logs and documentation to detail key information regarding incoming and outgoing calls. •Analyzed and collected customer information to prepare product or service reports.•Determined charges for services requested and arranged for billing.•Build sustainable relationships and trust with customer accounts using open and interactive communication.

Honors, Security Operations Center

Analysed and investigated security incidents and phishing alerts as first responders. Ensure timely accurate tailored remediation.

Honors, Virtual Assistance, Honors

Virtual Assistance

Activities and Societies: CRM softwares and and online training

Project Management

Cybersecurity