Blessing Idenyih Email & Phone Number

Nigeria

Provide high-level customer service and support to consumers, small business customers and front-line branch staff for Electronic Banking Services, including Online Banking, Mobile Banking, and ATM Debit Cards.· Provide the highest quality of internal and external customer service in accordance to the Bank of the Pacific’s Service Plus Culture.· Manage the.

Nigeria Lagos State

• Processing Bank’s operating and capital expenses, cash advance request and its liquidation, booking of loans and overdrafts, and issuing Bank Cheques for Bank use.
• Monitoring all balances and deposits to ensure that all money in the bank is accounted for and the proper procedures are followed at all times.
• Growing revenue through loans, deposits, investments and other banking products. Analyzing balances and sales trends to predict future performance and ensuring progress.

Lagos

• Developing and implementing key policies and procedures in customer service departments to boost productivity and enhance team morale.
• Earning a reputation for swiftly identifying and resolving potential customer-facing problems and discrepancies, leading to a significant boost in customer satisfaction and loyalty.
• Successfully ensuring top-flight customer service and satisfaction while driving staff training and development and team motivation.
• Performing clerical duties such… Show more
• Performing clerical duties such as answering telephone calls and making appropriate transfers, filling documents and other paper work
• Handling of inbound and outbound mails. Show less

Lagos

• Performed Business Development which includes opening of Accounts, Sales of products, and maintaining Demand Deposit.
• Captured and linked customers signature and photo account status and information maintenances.
• Performed daily operation such as accounts opening, cheque confirmation, standing instructions and account operating instruction maintenances.
• Created customer on mobile and online applications and resolved issue arising from its use.

Benin City

• Proactively managed all aspects of the Principal Partner’s schedule to ensure maximum optimization of resources.
• Leveraged expertise in overarching process improvement to continually enhance internal tools and procedures and significantly boost productivity and efficiency.
• Composed, typed and proofread correspondence, screened telephone calls, scheduled meetings, arranged tickler files and made travel arrangements.
• Efficiently arranged and managed logistics related to… Show more
• Efficiently arranged and managed logistics related to Principal Partner’s travel and accommodation.
• Developed and maintained administrative process to achieve organizational objectives as well as to improve accuracy and efficiency.

• Planned routes and load scheduling for multi-drop deliveries.
• Booked in deliveries and liaised with customers.
• Promoted and cross sell the GIGM online booking app and other Company products & services.
• Ensured Guests’ complaints and emergency concerns were escalated to the appropriate Unit(s).
• Allocated and recorded resources and movements on the transport planning system.
• Ensured all partners in the supply chain worked effectively and efficiently to ensure smooth… Show more

Postgraduate Degree, Mass Communication/Media Studies

Post Graduate Degree, Mass Communication

Higher National Diploma, Mass Communication

Activities and Societies: Critique Press Club .Mass Communication. As a Mass Communication Student, i was a member of the Critigue Press.

National Diploma, Mass Communication

Postgraduate Degree, Mass Communication