- Define configuration specifications and business analysis requirements- Define reporting and alerting requirements- Stakeholders’ management to optimize and enhance system integrations- Design, document and maintain system and business processes- Responsible for managing and overseeing CICOD revenue assurance system- Collaborating on all stages of the systems development life cycle, from requirements gathering to production releases.- Manage the product backlog and conduct prioritization exercises to ensure deadlines are met.- Conduct daily standups to aid team coordination.- Perform product demonstation to customers and develop key relationships with clients.- Report on common sources of technical issues and make recommendations to product team- Perform functional testing of software applications- Communicate key insights and findings to product team- Conduct user acceptance testing sessions with internal and external stakeholders- Conduct insightful, ad hoc analysis to investigate ongoing or onetime operational issues- Carry out research on industry best practices

- Provide support and manage processes for the biggest electricity company in Nigeria- Obtain and evaluate customer feedback to aid product improvement and implement changes to existing products- Document product requirements and user stories of upcoming features- Translate roadmaps into manageable product backlog- Collaborate on all stages of product development lifecycle, from requirement gathering to product releases- Create accurate and efficient test scripts to manage functional testing using requirement specification documents- Manage the product backlog and conduct prioritization exercises to ensure deadlines are met- Implement user acceptance testing with focus on executing test cases for clients- Conduct user training on new features and provide user guides/system manuals- Managing and overseeing CICOD revenue assurance system- Serve as a second line support for a software support team to ensure that our clients are kept happy.- Perform product demonstation to customers- Carry out revenue reconciliation exercises - Business data analysis to provide insights- Perform business operations report that aids managerial decisions