Blessing Johnson Email & Phone Number

Lagos Island, Lagos

 Managing Channel manager Guest communication/ customer service Calendar management Airbnb pricing optimization Coordinated maintenance issues and scheduling contractors Scheduled cleaners for turnover Sourcing and onboarding of new cleaners Set up and integration of listings on Booking.com, VRBO and Airbnb Set up of automated messages Collection of security depositAlso, I'm managing Airbnb, Booking .com, VRBO, Furnished Finder, and also listing properties from scratch to finish

Lagos, Nigeria

• Acting as an ambassador for the business, and promote the Centre and its products. • Responsible for making outbound calls on a daily basis using data provided. • Working closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors. • Converting the calls to new business leads. • Achieving personal and departmental targets captured from calling data provided. • Informing potential clients’ on the company’s products and services. • Gathering relevant School and Corporate information. • Using company databases to gain potential leads. • Identifying opportunities for new business. • Inputting and maintaining guest information onto the company database. • Ensuring guest satisfaction at all times. • Dealing with telephone queries. • Building relationships with colleagues and clients.• Ensuring service is prompt, polite, and professional standards are kept.

Lagos Island, Lagos, Nigeria

• Managing and providing financial support to the sales team of about 40 staffs and the Managing director.• Providing top-level customer support to clients of about 300 daily.• Reconciling daily and monthly transactions for the company at large to ensure all losses are not incurred.• Supporting the Finance Manager on projects and solving financial problems when assigned.

Calabar, Cross River, Nigeria

• Provided administrative support to the state secretary which comprised of taking minutes, preparing confidential reports, writing letters, taking calls and making travel arrangements.• Schedules meetings and appointments, maintains calendars, and makes travel arrangements for assigned executives.

Warri. Delta State

• Managed a team of 10 assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.• Monitored calls or other correspondence between representatives and customers.• Ensured that representatives are informed about changes to company products and services.• Collected data and prepared reports on customer complaints and inquiries.• Prepared monthly reports summarizing the assigned customer service teams performance.• Prepared knowledge-based documents such as summaries and responses to frequently asked questions.• Identified opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff.• Assisted with budget preparation for the Customer Service department.

Warri. Delta State

• Maintained a positive, empathetic, and professional attitude toward customers at all times.• Responded promptly to customer inquiries.• Communicated with customers through various channels.• Acknowledged and resolved customer complaints.• Good knowledge of the company’s products inside and out so that you can answer questions.• Processing orders, forms, applications, and requests.• Kept records of customer interactions, transactions, comments, and complaints.