Blessing Kayee Email & Phone Number

Princeton, Nj, Us

Trenton, New Jersey, United States

Developed and implemented the D&I strategic plan.Monitored, evaluated, and made recommendations regarding department policies and practice including recruitment, selection, hiring, employee development, promotion, and training.Implemented and coordinated creative strategies that produce programs, trainings, and activities that support D&I best practices.Consulted with various internal divisions/units, external stakeholders, and other state agencies regarding diversity and inclusion programming.Utilized NJDOL Workforce data, EEO/Ethics complaint data, and climate survey data to make program and policy recommendations.Reviewed and approved departmental interview panel and questions.

Trenton, New Jersey, United States

Developed a deep understanding of compliance requirements under the New Jersey State Policy Prohibiting Discrimination in The Workplace (State Policy), the Uniform Ethics Code, and Diversity and Inclusion best practices.Actively participated in interview observations to ensure strict adherence to the “State Policy” and D& I best practices for all candidates, promoting fair and inclusive hiring processes.Assisted in EEO and Ethics investigations by formulating effective interview questions for witnesses, complainants, and respondents contributing to thorough and unbiased assessments.Reviewed interview questions and criteria for job postings, ensuring their alignment with the position requirements and organizational objectives, thus enhancing the effectiveness of recruitment processes, and eliminating barriers to employment.Created a unit brochure outlining the various office program areas Equal Employment Opportunity, Diversity and Inclusion and Ethics.Reviewed and assisted in approving required Ethics forms pre-hire ethics, outside activity questionnaire, and participation at events formsAssisted with preproduction testing and made recommendations for the automated outside activity questionnaire software application.

Galloway, New Jersey, United States

Supervised and provided guidance to a diverse group of 121 undergraduate college freshmen, fostering a supportive and inclusive living environment.Addressed and resolved complaints, reports, requests, and emergencies in a prompt and efficient manner, achieving a 98% resolution rate.Collaborated with campus resources and referral networks to connect students with appropriate services and support systems, resulting in a 20% increase in student utilization of available resources.Maintained accurate and confidential student records, documenting interactions, incidents, and interventions in accordance with established policies and procedures

Egg Harbor, New Jersey, United States

Developed and designed more than 20 diverse wellness programs targeting parents, students, and teachers, resulting in a 30% increase in program participation.Prepared comprehensive spreadsheets and reports summarizing training programs, community outreach events, and grant requests, improving data accuracy and streamlining reporting processes.Fostered collaborative relationships with 10 School Health Specialists, working together to create impactful wellness and nutrition initiatives, resulting in a 15% improvement in overall student well-being.Demonstrated exceptional communication skills in coordinating and implementing collaborative projects, ensuring seamless execution, and achieving project milestones within established timelines.

Provided courteous and professional customer service, answering approximately 200 incoming calls daily and maintaining a customer satisfaction rating of 95%.Applied strong problem-solving skills to effectively resolve customer inquiries, resulting in a 25% reduction in escalated issues.Demonstrated a solid understanding of technical products and services, providing accurate and relevant information to address customer concerns and achieving a 90% first-call resolution rate.Successfully worked within tight deadlines and a fast-paced environment, consistently meeting or exceeding performance targets.

Atlantic County, New Jersey, United States

• Assessed student’s knowledge, comprehension, and study habits to track progress and set realistic goals• Created individualized mentoring plans for mentees, promoting personal growth and development• Counseled 13 students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life

Perth Amboy, New Jersey, United States

Assisted with patient experience and customer service initiatives, contributing to improved patient satisfaction scores by 10%Ran errands and provided general office support in a professional environment, ensuring smooth operations and contributing to overall efficiencyDeveloped strong organizational and communication skills through coursework and volunteer activities, effectively managing multiple tasks and maintaining clear and timely communication.