Blessing K. Anthony Email & Phone Number

Lagos, Nigeria

 Analyzed and updated performance data, enabling data-driven decisions on key performance trends, which improved accuracy in trend analysis by 20%. Conducted a gap analysis for underperforming networks, resulting in a 30% improvement in network performance through targeted solutions. Validated and troubleshot network issues to conduct root cause analysis, enhancing network stability by 25% and reducing repeated issues. Developed compliant processes for data mapping and validation of customer reports, ensuring data integrity and report accuracy. Led professional training sessions in report preparation for team members and graduate trainees,  boosting team reporting efficiency by 40%. Consistently exceeded departmental Key Performance Indicators (KPIs) by 20% over a three-month period, optimizing productivity across projects.

Remote

● Provided high-level executive assistance, including calendar management, inbox management, and preparing presentations.● Enhanced executive productivity by improving inbox management processes reducing inbox cluster by 30%.● Handled and organized over 1000 Inquiries per month across multiple projects to ensure data reliability.● Conduct web research and data mining projects, gathering targeted information and compiling data to support decision-making processes. ● Deliver exceptional customer support, managing up to 50 inquiries daily across different communication platforms with a 95% satisfaction rate.

Lagos, Nigeria

 Effectively resolved data flow integrity issues within the database, enhancing data accuracy by 25% and ensuring seamless information flow. Maintained optimal data quality, effectively reducing critical errors by 30% to support team performance targets and project success. Detected and corrected data entry inaccuracies, achieving a 98% data accuracy rate and promptly communicating findings to management. Compiled and presented analytical reports for upper management, providing insights for strategic decision-making. Designed and standardized report templates for daily network performance, reducing reporting time by 40% and ensuring consistent data presentation.

Fudie Mall Jabi, Abuja, Federal Capital Territory, Nigeria

● Delivered high-quality customer support by effectively managing an average of 100+ inquiries daily, achieving a 95% first-contact resolution rate.● Ensured a positive customer experience through clear communication and excellent phone etiquette.● Reduced response time by 25% through actively prioritising tasks and managing inquiries across multiple platforms, consistently maintaining a response time of under 24 hours to enhance customer satisfaction.● Maintained accurate documentation of customer interactions with a 98% accuracy rate, streamlining the CRM process and improving issue resolution by 30%.

Bachelor’S Degree, Computer Science

MODULES - Foundation in Sequential Programming - Algorithms - Programming in Visual Basic, C, C++ and Java - System Analysis and Design.

Master'S Degree, Information Technology