Maximized performance by monitoring daily activities and mentoring team members.Maintained professional, organized, and safe environment for employees and patrons.Planned and budgeted accurately to provide business with resources needed to operate smoothly.Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.Improved marketing to attract new customers and promote business.Responsibilities include collecting USD, funding BDC accounts, managing bank transactions, maintaining sales and purchase records, handling online accounting, submitting returns to CBN, sending reports to NFIU, ensuring proper document filing, and performing other tasks assigned by the Managing Director.

Prompt resolution of customer complaints, enquires and request. Provide accurate feedback to customers on issues raised. Proper dissemination of bank product and services information to customers. To ensure customer satisfaction and world class service delivery Exceptional call quality with regards to script adherence and innovation.  Build customer’s loyalty by follow-up of customer’s calls Attend courteously to inbound calls

• Facilitating office supplies request for every department• Attending the needs & inquiries of management & staff• Welcomes on site visitors• Answers all incoming calls• Develop and manage good relationship with company’s employees, applicants, visitors & clients• Responsible for the office supplies inventory• Cater to the needs of executives / managers in the department by coordinating with the respective personnel required to deliver.

• Advertise job vacancies online• Identifying client needs• Prepare monthly and weekly reports.• Schedule interviews for prospective candidates• Provide quality customer service on every call.• Ensure key customer memorable events are promptly acknowledged• Communicate clearly and effectively with participants.• Promote good listening skills. • Manage length of calls. • Provide directions and advice on Customer Relationship Management activities and ensure monthly reporting• Recognizing and managing assertive customer calls.• Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.• Ensure that weekly news-letters go out to account holders on the portal

• Identifying client needs• Advertise job vacancies online• Formatting candidates’ resume/CV for clients’ assessments• Writing reports on formatted resume/CV for clients’ assessments• Schedule interviews for prospective candidates• Forward collected CVs to the appropriate quarters for evaluation and interviews• Prepare monthly and weekly reports.• Any other duty assigned from time to time. • Ensure that weekly news-letters go out to account holders on the portal• Responsible for general office management• Day-to-day administrative activities including: procurement, office asset maintenance, staff schedule management• Carrying out the instructions/ orders of the Managing Director.

Context: FJAJobs Associate Limited is the first and only body used by the Africa Union to mobilize skills for the development of Africa, its association with the CBC, Africa Recruit and other International bodies gives it all the recognition it needs thus its job portal records over 3.8 million hits on a monthly basis therefore making it the best job advertisement platform for Africa and the Diaspora. FJAJobs Associate Limited is represented in all the Pan African states and has its HQ in the United Kingdom.Current Main Duties as Business development Executive for FJAJobs Associate Limited:Planning and implementing of sales strategies and techniquesControlling top line and bottom-line activitiesMeeting the Sales / Collection targetsRetail and Institutional Sales ManagementPlanning growth and expansionMarketing strategyAdvertisingPromotionsMonitoring competitors activitiesManage relationship with clientsSuccessfully re-kindled relationships with clients whose accounts have gone dormant.Identified new markets in the industry and developed ideas to leveraged on them.

Responsibilities• Preparation of daily business report to the M.D/CEO• Prompt and effective review of all daily activities• Client relations• Providing immediate technical assistance on network generated issues. • Compilation of queries that deviate from the normal on the network and the escalation of such to the appropriate queries.• Ensuring that the Call Centre is operational and delivers good customer service at all times. • Ensuring Client – Agent Relationship. • Responsible for the monitoring of payments from Clients. • Ensuring team works together and carries out expected jobs. • Preparing contact reports, estimates and filling of documents.