Help Desk Engineer
Current- Online Configuration of WIMAX CPE Unwired 4G (Aviat Modem, Aviat USB Modems, Gemtech Modem)
- Installation of Aviat modem, WIFI, Gemtech modem.
- Troubleshooting on broadband VSAT( HNS and HX ),Unwired Wimax CPE and Fixed Wireless Access/Radio fiber link.
- Giving first line support to customer
- Escalation of technical issues to Second and Third line support for further troubleshooting
- Well Usage of 24Online server pulling chart to monitor FWA link and Equipment Management System (EMS) Server