Blessing Okafor Email & Phone Number

Lagos, Nigeria

Lagos State, Nigeria

Lagos State, Nigeria

• Monitor and track the progress of multiple projects using Asana, Jira, Trello, and Monday.com, ensuring deadlines are met and achieving a 20% improvement in on-time project completion rates.
• Organize and maintain a centralized repository of digital files using Google Drive, OneDrive, Teams, Confluence, and Notion, reducing file retrieval time by 40%.
• Prepare and edit client-ready documents, reports, and presentations using Google Docs, Google Slides, Microsoft Word, and PowerPoint… Show more
• Prepare and edit client-ready documents, reports, and presentations using Google Docs, Google Slides, Microsoft Word, and PowerPoint, supporting successful client engagements.
• Conduct thorough research and compile project data into actionable reports using Google Spreadsheets and Microsoft Excel, enabling informed decision-making for stakeholders.
• Act as a liaison between team members using Slack and Teams, ensuring alignment on deliverables and smooth coordination of tasks. Show less

• Resolve over 1,500 customer inquiries monthly across email, phone, and social media channels, maintaining a 95% first-response resolution rate and leveraging Zendesk and Freshdesk to improve response times by 25%.
• Coordinate and schedule over 320 client meetings, appointments, and team events monthly using Acuity Scheduling, Calendly, and Appointlet, achieving a 100% conflict-free calendar management rate.
• Compile, analyze, and present customer support metrics, such as average… Show more
• Compile, analyze, and present customer support metrics, such as average response time, resolution rates, and customer satisfaction scores, using Google Spreadsheets and Microsoft Excel. Identified process.
• Proactively address and resolve customer pain points, achieving an average customer satisfaction score (CSAT) of 4.8/5. Implement feedback loops that enhanced service quality and increased customer retention by 10%.
• Partner with cross-functional teams to prioritize and resolve customer issues, ensuring alignment on deliverables and reducing escalations by 20%.

United States

Clicked provides hands-on learning experiences and career development coaching to explore and build relevant skills while working on real - organization projects

Lagos, Nigeria

• Created detailed project plans, timelines, and schedules using MS Project, Teams, and Jira, leading to a 30% reduction in project delays.
• Served as the primary point of contact between team members, stakeholders, and management, ensuring seamless communication and the resolution of project issues via Slack, Teams, and HubSpot.
• Organized and facilitated over 200 project meetings, prepared agendas, and distributed minutes using Google Meet, Zoom, and Calendly, maintaining consistent… Show more
• Organized and facilitated over 200 project meetings, prepared agendas, and distributed minutes using Google Meet, Zoom, and Calendly, maintaining consistent alignment across teams.
• Provided stakeholders with accurate and timely project updates and status reports through Jira, Asana, Trello, Nifty, and Monday.com, enhancing transparency and accountability.
• Successfully coordinated 10+ IT transformation projects, resulting in enhanced client satisfaction and measurable improvements in IT infrastructure efficiency.

Mini-Mba (Master Of Business Administration), Growth, Innovation And Execution

Bachelor Of Science - Bsc, Business Administration And Management, General, 4.45 Second Class Upper Division