Blessing Osademe Email & Phone Number

Nigeria

• Supervise and assign support tasks to team members, mentor and provide guidance to junior analysts.• Provide technical expertise and guidance to the support team. • Foster a culture of continuous learning and skill development.• Conduct Quality Assurance (QA & Product Monitoring) checks for system updates• Collaborate with development teams to test new features.• Ensure software updates meet quality standards and compliance requirements.• Manage Customer Experience, monitor customer satisfaction and gather feedback. • Identify and implement improvements to enhance the customer experience.• Contribute to strategic planning for support operations. • Maintain expertise in EMR software and stay updated on industry trends.• Maintain a positive and professional attitude with clients.• Log and manage incidents and requests using ITSM tools

Nigeria

• Troubleshooting issues and guiding EMR software usage.• Address customer complaints, provide timely solutions and follow-up.• Handle inbound requests through email, calls, chats, or in-person interactions.• Collaborate with the Tech Support Tier 2 team to resolve issues promptly.

• Assist in onboarding and implementation of Helium Health's EMR software for healthcare providers.• Gather and relay client feedback for EMR software improvement.• Identify upselling opportunities to boost revenue.

Akwa-Ibom

• Provide technical and operational support and training to healthcare providers on Helium Health’s EMR platform.• Support for staff on the software and general computer support.• Manage IT incidents, service requests, and technical issues promptly.• Perform routine system maintenance, updates, and upgrades.

Uyo Akwa Ibom

• Ensures the safety and efficiency of poultry farm operations.• Records data and creates reports on worker attendance, and animal growth. • Assigns duties to farm workers and ensures that they are carried out in an efficient manner.• Oversee the machinery that performs certain tasks.• Train new workers.• Enforce workplace sanitation practices to prevent the spread of disease.

Port Harcourt, Rivers State

• Plan, prepare and deliver instructional activities.• Create instructional resources for use in the classroom.• Create positive educational climate for students to learn in.• Meet course and school-wide student performance goals.• Participate in ongoing hands-on training sessions.• Preparation of spreadsheet and assessment report.