Blessing Osho Email & Phone Number

Lagos, Nigeria

Lagos, Nigeria

Lagos, Lagos State, Nigeria

- Client Acquisition and Relationship Management- Strategic Planning and Revenue Generation- Proposal Development and Contract Negotiation- Branding and Market Positioning- Collaboration and Coordination- Reporting and Analysis- Networking and Representation

Lagos State, Nigeria

 Serve as the main point of contact for key customers, handling inquiries, complaints, and service requests.  Build and maintain strong relationships with clients to ensure long-term business retention.  Address and resolve complex customer issues and complaints promptly and efficiently.  Coordinate with various departments (e.g., operations, sales, transportation) to resolve service problems.  Lead and mentor a team of customer service representatives, providing guidance, support, and training.  Work closely with logistics and operations teams to ensure timely and accurate delivery of services.  Prepare and present regular reports on customer service performance to senior management.  Manage and resolve escalated customer issues that front-line staff cannot resolve.  Collaborate with the sales and marketing teams to ensure a seamless customer experience from sales to service delivery.  Ensure all customer interactions and transactions are documented accurately and comply with company policies andindustry regulations.

 Act as the first point of contact for customers, handling inquiries, providing information, and resolving issues related tologistics services.  Communicate effectively with customers via phone, and whatsapp to address their concerns and provide updates onshipments.  Coordinate with customers and internal teams to process orders efficiently.  Ensure all order details are accurate and complete, including shipment schedules, addresses, and special instructions.  Track and monitor shipments to ensure timely delivery. Provide customers with regular updates on the status of their shipments and any potential delays.  Address and resolve customer complaints and issues promptly.  Liaise with internal departments, such as resolution team to resolve problems and ensure customer satisfaction.  Prepare and submit regular reports on customer service activities and performance metrics.  Build and maintain strong relationships with customers to foster loyalty and repeat business.  Gather and relay customer feedback to improve services and customer satisfaction.  Stay updated on the company’s products, services, and policie

Lagos, Nigeria

• Provided timely and effective assistance to customers via multiple channels such as phone calls, and emails. Address customer inquiries, concerns, and complaints promptly and professionally.• Assisted customers with order tracking, cancellations, and returns. Ensure accuracy and efficiency in managing orders to meet customer expectations.• Developed a deep understanding of Jumia's products and services to provide accurate information and recommendations to customers. I stayed updated on product features, specifications, pricing, and promotions.• Troubleshooted and resolved customer issues related to orders, payments, deliveries, product quality, and any other concerns and escalated complex issues to higher levels of support or relevant departments for resolution.• Gathered feedback from customers regarding their experiences with Jumia's products, services, and processes. Used the feedback to identify areas for improvement and contribute to enhancing the overall customer experience.• Adhered to company policies, procedures, and guidelines in all customer interactions. Ensured compliance with relevant regulations and standards to maintain trust and integrity.• Collaborated with other departments such as logistics, warehouse, finance, and marketing to address customer needs effectively. Communicate customer feedback and insights to relevant stakeholders for continuous improvement.• Maintained high standards of service quality and professionalism in all customer interactions. Strived to exceed customer expectations and contribute to building long-term customer loyalty.• Maintained accurate records of customer interactions, inquiries, resolutions, and feedback using CRM (Customer Relationship Management) systems or other tools. Ensured proper documentation for reference and analysis purposes.

Lagos, Nigeria

• Provided administrative and clerical support to ensure efficient office operations. • Managed correspondence, scheduling appointments, and maintaining office systems. • Assisted with data entry, record keeping, and basic accounting tasks.