Blessing Owolabi Email & Phone Number

United States

• ︎ Improving and sustaining business growth through customer satisfaction and retention.
• ︎ Social Media Management.
• ︎ Ensuring KYC processes and regulatory compliance.
• ︎ Collaboration with Product, Engineering and Marketing team to ensure seamless product use by customers.

• ︎ Conduct market research to identify trends, opportunities, and potential areas for growth.
• ︎ Develop and execute strategies to acquire new customers through various channels, such as digital marketing, partnerships, and referrals.
• ︎ Collaborate with product teams to prioritize features and enhancements that drive user engagement and retention.
• ︎ Manage budgets and allocate resources effectively to maximize ROI on growth initiatives.

• Followed up and resolved customers’ complaints and queries via mails and outbound calls within the allotted time to meet response targets.
• Collaborated with teams and other departments to ensure overall customer satisfaction.
• Helped customers complete loan applications, bill payments, setup cards, and loan repayments to name a few.
• Converted Carbon (Paylater) inquiries into Carbon (Paylater) customers; Payvest, Bill Payments, Loans, etc.
• Worked with marketing and growth teams to contact customers for surveys or to sell new products and services.
• Orchestrated and led successful customer success initiatives, resulting in increased customer satisfaction and loyalty.

• Resolved customers’ complaints via inbound calls, live chat, mails, social media channels, thereby increasing client retention ratio significantly.
• Upheld optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business and preventing customer churning.
• Monitored accounts to identify outstanding debts, contacting clients to follow up on non-payment, negotiating payment plans and taking actions to encourage timely debt payments.
• Assisted in creating and maintaining documentation related to customer service procedures and policies.

• Provided accurate information and guidance to customers about products, services, company policies and assisting in creating and maintaining documentation related to customer service procedures.
• Resolved customer complaints promptly and efficiently, aiming for first-contact resolution whenever possible. Recorded details of customer interactions in the department's database.
• Collaborated with other departments to resolve customer complaints and improve overall customer experience, while maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Identified and escalated priority complaints to the appropriate individuals or departments for timely resolution. Followed up with customers to ensure their concerns are resolved satisfactorily.

• Developed and implemented lesson plans that align with the curriculum and catered to diverse learning styles and abilities of the students.
• Created a nurturing and inclusive classroom environment conducive to learning and personal growth.
• Collaborated with colleagues, parents, and school administration to support student development and address academic or behavioral difficulties.
• Fostered a positive relationship with students to encourage their intellectual curiosity, critical thinking, and academic achievement. Upheld and enforced school policies, rules, and regulations to maintain a safe and.

Post Graduate, Education

Bachelor'S Degree