• Creating expert customer care experience, or guest experience.• Educate customers and products.• Interact with guest to ensure a great guest experience in a manner that value guests’ time.• Assess guest’ needs to provide customized, effective purchase and return solutions and support.• Provide technical product education by articulating the value and benefit of the product.• Facilitate a seamless end-to-end experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.• Move dynamically on the floor to continuously engage with guest and attend to guest or store needs.• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for the guest.• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for team members and guest.

• Establish full-scale sales operations; duties include developing database systems, recruitment sales representatives, and developing sales and marketing strategies.• Analyzing current working condition and providing recommendation for improvements.• Developed working relationship with internal and external customers while assisting with account management duties.• Assisted with interviews and recruitment of personnel.• Vetting of clients.• Assisted in training of staff and consultation services.

• Maximize efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper filing of every document.• Work with team members to increase individual performances and set realistic improvement goal.• Recruitment and performing on-going staff training, scheduling and performance management of all staff.• Analyzing data to evaluate clients’ satisfaction and trends to identify areas for improvement.• Compiling weekly/monthly reports as well as revenue forecast for the board of directors and the senior management.

•Responsible in handling and reporting to the HRM on the affairs of every staff member and general company activities.•Establishing relationships with our clients to improve closed sales and also maintaining partnerships with all our acquaintances and business associates. •Responsible for the handling, preparing and keeping of records of the staff monthly salary voucher, staff incentives and general daily office expenditures.•Promote team productivity by keeping supplies organized,well stocked and overseeing general maintenance of the office facilities.

•Intermediate personnel between the CEO and every other staff member in the company and delivering updates on the general affairs of the company.•Responsible for providing administrative support to the management and entire departments.•Provide accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.•Handling scheduling for executive’s calendar and preparing meeting agenda and materials. •Entrusted with the handling of social media marketing and advertisement.

•Entrusted with bookkeeping responsibilities which includes keeping track of sales by careful inputting of every sale into the sales system.•Developing and maintaining strong relationship with clients. •Occasional report to the management on performance and relaying customers’ feedbacks alongside suggestions to bolster customer services. •Occasionally handled social media management. •Recognized as the sales representative with the most sales at the end of every quarter.