- Work closely with the product owner and with other Scrum Teams & Scrum Masters to help implement Agile practices for the successful delivery of projects- Facilitating all aspects of the Scrum framework including sprint planning sessions, backlog grooming sessions, daily scrums, sprint reviews and sprint retrospectives- Maintaining and monitoring the Scrum team capacity plan, Scrum board, sprint backlog, velocity charts and burn down charts within specified boxed sprints.- Facilitate scrum rituals and ensuring teams agile maturity through empirical approach such as creating and deriving value from sprint retrospectives.

Worked as a Junior Business analyst on change transformation project with the purpose of conducting in-depth evaluation and verification of the capabilities of the systems. Served as a go between the end-users and software developers, to ensure that product information is accurately captured and properly communicated.

- Improved customer service experience and facilitated the company’s growth, maintaining established levels of productivity, efficiency and quality to ensure company standards are met.- Reduced waiting time for customers by 25% through providing quick services and building a good rapport with clients and turning displeased customers to happy ones.- Took ownership of customers' issues and followed problems through to resolution- Controlled resources and utilized assets targets, keeping accurate records and documented customer service action.- Provided timely and accurate information to incoming customer order status and product knowledge requests.- Controlled resources and utilized assets to targets, keeping accurate records and documented customer service actions.