Blessing Chima Email & Phone Number

Federal Capital Territory, Nigeria

*Guided and onboarded over 200 new students, ensuring smooth integration into the college system.*Managed and resolved approximately 50-60 support tickets daily in a fast-paced environment.*Utilized ZOHO, Live Agent, Help Scout, and ServiceNow to provide efficient workflow, support and resolve queries. *Developed and implemented automated messaging for common student inquiries, reducing response time by 20%.

Remote

• Delivered exceptional customer service by efficiently handling ticket queries, refunds, rebooking, cancellations, and flight drops.• Demonstrated strong problem-solving skills in resolving customer complaints and addressing flight mishaps, ensuring utmost satisfaction.• Utilized Zendesk and CRM tools with meticulous attention to detail for accurate and organized customer documentation.• Effectively communicated with customers, displaying outstanding business communication skills to provide personalized assistance.

Port Harcourt, Rivers State, Nigeria

Drafted MOUs and small-scale affidavits with meticulous attention to detail, ensuring accuracy and adherence to legal standards.• Administered legal documents and provided valuable support in legal cases, including witness preparation, displaying strong organizational skills.• Efficiently managed office schedule and court dates, showcasing effective time management abilities within a professional setting.

Birmingham, England, United Kingdom

• Welcomed and guided customers to available tables, ensuring a seamless experience in a business setting.• Proactively checked on customers, promptly addressing concerns and ensuring their comfort and satisfaction.• Supervised and provided guidance to wait staff, maintaining high service standards and promoting effective teamwork in a business environment.

Birmingham, England, United Kingdom

• Provided outstanding customer service, addressing customer needs and queries with a professional and customer-centric approach.• Ensured customer satisfaction by creating a comfortable and welcoming environment conducive to positive business interactions.• Successfully managed flexible shifts, showcasing adaptability and responsiveness to the dynamic demands of the business environment.