Blessing E. Ogar Email & Phone Number

Kiambu, Kenya

Duties performed:~ Streamlined email management by decluttering 6,000+ inboxes and drafts, organizing important emails into folders, and implementing a labeling system for efficiency.~Resolved scheduling issues on Calendly by identifying and rectifying availability time errors, ensuring seamless appointment booking processes.~ Enhanced online visibility by reviewing and optimizing social media accounts, resulting in a 100% increase in visibility within two months.~ Implemented social media posting strategies that boosted impressions from 600 to 70,878, contributing to increased brand awareness and engagement.~ Conducted thorough online research and created detailed travel support and itineraries, ensuring smooth travel processes.

Douglasville, Georgia, United States

Duties performed:~ Provided meticulous email management support to the CEO, ensuring all communications were handled with precision and attention to detail.~ Facilitated conflict-free appointment scheduling for active leads, optimizing time management and enhancing client experience.~ Managed all social media accounts, leveraging creative canvas designs to post engaging content and increase following and engagement by 70%.~ Oversaw CRM database operations, including data entry, updates, and report generation, contributing to improved data accuracy and organizational efficiency.~ Implemented workflow enhancements and productivity monitoring strategies, resulting in a 40% increase in overall company efficiency.☑️Strategic planning and implementation.☑️Social media manager☑️Customer service, troubleshooting, and support.☑️Proposals for prospective clients.

Nairobi County, Kenya

Remote

☑️Managed the CEO’s responsibilities and duties to ensure that time is effectively prioritized, and goals are achieved by - tracking commitments, goals, projects, tasks, and deadlines; maintaining the calendar, and ensuring time is allocated to the highest priorities. Attending designated meetings to take notes, and manage all media contacts and inquiries.☑️Provided high-level administrative support to the executive team and maintained day-to-day record keeping, including databases, filing systems, etc.☑️Prepared meeting agenda and presentation slides, conducted basic research regarding topics as assigned by client and managed social media content posting, and responded to inquiries.

Etung, Nigeria

☑️Successfully resolved customer complaints/tickets within 24 hours of reception by providing prompt solutions and follow-up, leading to customer satisfaction, retention, and improved brand image.☑️Responding to inquiries via calls, emails, and visits. Marketing company's services through emails. sponsored ads, bulk SMS.☑️Exceeded the company’s sales goal by 100% providing proactive and effective customer service.☑️Demonstrated professional etiquette and manners, improving positive feedback and 5-star ratings by 80%.☑️ Furnished and maintained positive relationships with new clients resulting in an increased customer base by 60% in the year 2021, by responding quickly to their concerns. ☑️ Attained 90% success in all customer service categories including communication skills, interpersonal skills, problem-solving, and friendliness.

Calabar, Nigeria

☑️Created automation to manage a database of leads collected from prospects, ensuring accuracy and data update to maintain organization efficiency.☑️Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.☑️Drafting and editing correspondence that is often sensitive and confidential, ensuring that all stakeholders receive high-quality, friendly, customer service-oriented interactions on behalf of the CEO and organisation.