Monitor Terminal/Shelter Performance against set targets.Ensure accurate data to analyze bus and route performance are captured at work location.Liaise with route superintendent in analyzing factors affecting Service Performance on routes, to respond to changing market conditions.Ensure Scheduling and other activities are compliant with legislation and regulations (including busmen’ hours, speed limits etc.).Analyze and Trend Operational Performance in terms of bus availability and reliability.Participate in the production and presentation of information on the organizationOperations and Performance.Be Customers friendly and paying attention to passengers’ such as wait & ride time, personal safety, comfort, crowding, ride quality, driver behavior, cleanliness and state of repair.

Account Officers keep precise records of incoming and outgoing payments for an organization. This may include arranging payment requests, making payments for services, verifying accounts payable and receivable, and researching financial account activity, among other duties. The size of the organization may determine how many tasks are required of an account officer, with specialization likely to be necessary in larger organizations.

Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactionsObtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bondsSell travellers' cheques, foreign currency and money ordersAnswer enquiries and resolve problems or discrepancies concerning customers' accountsInform customers of available banking products and services to address their needs.