Blessing Obioha Email and Phone Number
I'm all about creating those moments of joy and ensuring everything runs seamlessly. My journey started with sharing Bobby McFerrin's "Don't Worry, Be Happy" with my elder brother – the joy on his face sparked my mission to spread that happiness around.Professionally, I've spent over four years fine-tuning processes, keeping clients happy, and solving tricky problems. I'm your go-to person for making sure things work seamlessly.In addition to my customer success and operations role, I've recently delved into providing content writing services for startups. I believe effective communication is key in any endeavor, and my passion for content creation complements my dedication to operational excellence.But it's not just about work for me. I'm seriously into looking after our planet. I believe we all have a role in making it greener and healthier.Also, I'm a fan of staying organized and making life easier for everyone. Teamwork is my jam – I think bringing different voices together can make a real impact.So, whether you're a potential client, a colleague, or simply seeking a meaningful connection, drop me an email at obiohablessing20@gmail.com. Let's talk about making customers happy, crafting compelling content, and doing our part for the environment. Together, let's shape a future that resonates with joy, sustainability, and collective achievement.
Moniepoint Group
View- Website:
- moniepoint.com
- Employees:
- 4247
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Senior Merchant Settlement OfficerMoniepoint GroupLagos, Nigeria
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Settlement And Reconcilation AnalystMoniepoint Group Oct 2023 - PresentNigeriaAs a Settlement and Reconciliation Officer at Moniepoint, I play a pivotal role in digitizing Africa's real economy. Responsible for meticulously reviewing account statements and settlement reports, I ensure accurate upload and generation of settlement entries.My role involves proactive review of expectations, timely escalation of exceptions to Product teams/Banks, and preventing any loss of funds. Vigilant in detecting and promptly escalating any fund discrepancies, I contribute to the seamless functioning of our financial ecosystem for businesses.Excited to be part of a team providing comprehensive payment, banking, credit, and business management tools for the success of enterprises in Africa.
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Customer Success (Kyc) OfficerMoniepoint Inc. (Formerly Teamapt Inc.) Oct 2022 - Sep 2023Lagos State, NigeriaAs a Customer Success (KYC) Officer at Moniepoint, I play a critical role in ensuring that our clients have a seamless experience using our platform. I am responsible for managing client documentation and onboarding, ensuring that all required KYC procedures are followed, and troubleshooting any issues that may arise.To accomplish this, I utilize my expertise in using customer relationship management (CRM) tools such as Zendesk to capture interactions with clients and provide timely and effective support. I am also involved in operations and collaborate with cross-functional teams to continuously improve our service offerings and enhance customer satisfaction.Through my efforts, I have been able to maintain high levels of client retention and satisfaction, while also contributing to the growth and success of the organization.
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Customer Experience OfficerGuaranty Trust Sep 2021 - Sep 2022NigeriaAs a Customer Experience Officer at Guaranty Trust Bank, I utilized my expertise in customer service and relationship management to deliver exceptional experiences for clients. I employed a range of tools and strategies, including the use of customer relationship management (CRM) software to capture and analyze customer interactions, identify pain points, and implement targeted solutions to enhance satisfaction and loyalty.Working in a fast-paced and dynamic environment, I developed strong communication and problem-solving skills, collaborating with cross-functional teams to drive process improvements and optimize service delivery. My contributions were recognized by colleagues and superiors, and I received multiple commendations for my dedication to delivering outstanding customer experiences.Overall, my experience at Guaranty Trust Bank taught me the value of customer-centricity and the importance of leveraging data and technology to drive business growth and enhance customer satisfaction. -
Customer Service RepresentativeXgo Technology Limited Dec 2019 - Jun 2021NigeriaAs a Customer Service Representative at XGO Technology Limited, I provided top-notch customer support and ensured that customer inquiries and issues were resolved promptly and satisfactorily. I maintained a high level of professionalism and empathy in all my interactions with customers, and worked closely with other departments to improve customer experience. Through my dedication and commitment to providing exceptional service, I was able to maintain high customer satisfaction ratings and received positive feedback from both customers and colleagues.
Blessing Obioha Education Details
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Product Management -
Second Class Honours
Frequently Asked Questions about Blessing Obioha
What company does Blessing Obioha work for?
Blessing Obioha works for Moniepoint Group
What is Blessing Obioha's role at the current company?
Blessing Obioha's current role is SENIOR MERCHANT SETTLEMENT OFFICER.
What schools did Blessing Obioha attend?
Blessing Obioha attended Altschool Africa, University Of Port Harcourt.
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blessing obioha
Business Development Executive/Sales @ Afeola Intergrated Services LtdPort Harcourt -
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