 I.T Supplies & Asset Inventory Management : I.T Item Allocation Co-ordination, I.T Item Request Co-ordination I.T Administration, Documentation & Reporting Helpdesk Administration: Monitor Helpdesk Ticket by assigning new ticket to SSO and follow up to user to confirm issue resolution Project Support in alignment with Project PIC, communicate with vendor and monitor project progress User/System Support & Helpdesk Ticket SLA Compliance I.T Transaction Co-ordination & Administration Reporting Status review on current/pending transactions, CAPEX, RFP's Creating proposal and fostering IT Procurement Process Meet with vendors to discuss system requirements, specifications, costs and timelines.

 Provide Support to 8 intranet applications used by over 2000 employees to complete daily tasks, reducing the time for completion from over 2 hours to under 30 minutes.  Application and general IT Support Software development planning, Management &Documentation Analyze User's compliance on applications. Users, Project & System Support with proper knowledge transfer and training delivery. Application Administration, Documentation and Reporting Documentation and Reporting User/System Support & Helpdesk Tickets SLA Compliance.

Hands-on training with practical approach in web development.

 Obtain and evaluate all relevant information to handle product and service inquiries Organize workflow to meet customer timeframes Promptly respond to customer enquiries in person or via phone, email, mail or social media Prepared and implemented cost benefits analysis reports when new projects or upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs with effective ROI attained. Planned system design, saving millions of Naira each year in lost time and optimal IT resource usage through thorough IT asset management, IT service management and system monitoring. Promoted within 18 months due to strong performance and organizational impact (one year ahead of schedule) Prepared and implemented cost benefits analysis reports when new projects or upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs with effective ROI attained. Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Received 97% satisfaction rating from customers after completed phone calls Collaborated with the team to quickly resolve customer complaints with the appropriate action. Effectively managed incoming calls daily.