Responsibilities• Collaborating with the leadership team to understand and execute the organization's human resource and talent strategy particularly as it relates to staffing needs.• Managing the talent acquisition process which includes recruiting, interviewing and hiring of qualified job applicants.• Managing the planning and execution of the end-to-end onboarding of new employees.• Handling compensation and benefits administration while ensuring timely and accurate processing of payroll and salary disbursement to staff.• Lead constructive bi-annual performance appraisals, create training and development programs and deliver performance feedback to all stakeholders.• Resolve matters of corrective action, investigate allegations of wrongdoing, handle terminations while guiding on employee relations.• Maintaining accurate employee data with utmost confidentiality.• Managing the leave administration of employees in the Company.• Coordinate general administration and facility management of the office.Achievement:✔ Spearheaded the Human Resources department at the Company's successful ISO 9001 and ISO 45001 2021 certification.

Responsibilities• Assisted in maintaining records of all administrative expenses.• Assisted in managing employee benefits and making sure any changes to employee benefits must be promptly and accurately communicated to the relevant parties involved.• Assisted in managing HR related documentations and ensured that all relevant updates were made as required.• Assisted in creating and distributing job postings.• Assisted in administering pre-employment assessment to prospective candidates.• Handled interviewee communication including scheduling interviews, and sending job offers or rejections.• Coordinated the provision of work tools for new hires as well as existing employees.• Booked airfare, hotel and ground transportation to coordinate office travel.• Ensured the overall comfort, safety and cleanliness of the office environment.Achievements: ✔ Created and instituted record filing system to improve document organization and management resulting in reduction of time spent on data recovery.✔ Saved the Company excessive expenditure on office supplies by negotiating better prices with vendors.

• Increased sales by dealing professionally with all clients’ complaints, queries and inquiries within expected timelines to yield client retention, repeated patronage and referrals.• Generated prospects through marketing strategies that focused on target markets resulting in closed deals worth about 60 million naira in three years.• Directed client management plan bringing about zero refund case.• Created freelance database and launched monthly training for freelance agents.• Pioneered agent support program.

Responsibilities• Performed a customer facing role.• Received enquiries and orders from the customer order line, email and web portals.• Handled and managed customer queries by providing resolutions in conjunction with operations.• Prepared weekly report of all customer enquiries, queries and orders.• Completed resolution of customer complaints within guideline time of 48 hours.• Co-ordinated the provision of office supply.• Managed incoming and outgoing correspondence.• Managed the delivery log and took minutes during meetings.