Blessing Onumajuru Email and Phone Number
Hello, My name is Blessing. I am a Result-oriented Customer Service Specialist with 5+ years of experience and commitment to adding value by working closely with customers to offer timely solutions. I excel in building strong customer relationships to understand their needs and provide appropriate solutions. Skilled in various customer service channels, proficient in CRM systems, and experienced in flexible working hours. As a Customer Experience Expert, I developed and executed customer engagement initiatives that increased customer engagement and upsell opportunities. My expertise in resolving customer complaints before the Turnaround Time enhances customer support and elevates overall satisfaction.Being a customer service representative allows me to blend my problem-solving skills with my passion for making people feel valued and heard, which is deeply rewarding. I believe in the power of human connection and the profound impact it can have on someone's day, so every interaction is an opportunity to create a moment of genuine care and understanding.Core Competence and Technological Skills:Salesforce, Zendesk, HubSpot, Freshdesk, Loom, Slack Microsoft Office Suite, Google Suite, Trello, Asana, Monday.com, Zapier, and technical troubleshooting.If you are seeking a committed, empathetic, and results-oriented professional to elevate your customer service experience, let's connect. I am excited to contribute my expertise and enthusiasm to your organization. Please feel free to connect with me here on LinkedIn or reach out via email;Email Address: blessingchidinduu@gmail.comPhone Number: +2348163121320
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Automation SpecialistWitty Automations AcademyLagos, Nigeria
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Customer Service Support ManagerBenif Global Services Limited Jan 2024 - PresentPortharcourt NigeriaImproved customer satisfaction by engaging with customers to solve issues.Identifying innovative opportunities to develop solutions that help the team achieve our goals and surpass customer’s expectations.Developed and executed customer engagement initiatives that resulted in an increase in customer engagement and an increase in upsell opportunities.Responds to customer’s inquiries via phone, email, and chat. Achieved 95% resolution rate.Provides technical… Show more Improved customer satisfaction by engaging with customers to solve issues.Identifying innovative opportunities to develop solutions that help the team achieve our goals and surpass customer’s expectations.Developed and executed customer engagement initiatives that resulted in an increase in customer engagement and an increase in upsell opportunities.Responds to customer’s inquiries via phone, email, and chat. Achieved 95% resolution rate.Provides technical support for software and hardware issues and troubleshooting for customers.Collaborate with cross-functional teams to implement customer feedback, resulting in a decrease in customer complaints. Show less
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Customer Success ManagerUba Group Jan 2023 - Dec 2023Lagos Mainland, Lagos State, NigeriaImplemented a streamlined workflow for managing customer support requests, and maintained a 98% customer satisfaction rate Leveraged CRM systems to track and analyze customer interactions, providing actionable insights that led to a 10% increase in customer retention. Trained a team of 10 new customer service representatives, improving team performance metrics by 40% and ensuring consistent delivery of high-quality customer support.Consistently met… Show more Implemented a streamlined workflow for managing customer support requests, and maintained a 98% customer satisfaction rate Leveraged CRM systems to track and analyze customer interactions, providing actionable insights that led to a 10% increase in customer retention. Trained a team of 10 new customer service representatives, improving team performance metrics by 40% and ensuring consistent delivery of high-quality customer support.Consistently met and exceeded performance goals, achieving top-tier results in customer satisfaction, response times, and issue resolution metrics. Show less -
Customer Service SpecialistUba Group Mar 2018 - Dec 2022Lagos, Lagos State, NigeriaResponds to customer’s inquiries via phone, email, and chat. Achieved 95% resolution rate.Provides technical support for software and hardware issues and troubleshooting for customers.Collaborate with cross-functional teams to implement customer feedback, resulting in a 25% decrease in customer complaintHandled high-volume calls and answered customer inquiries about billing service plans and product features, achieving an average handling time of 2 minutes per… Show more Responds to customer’s inquiries via phone, email, and chat. Achieved 95% resolution rate.Provides technical support for software and hardware issues and troubleshooting for customers.Collaborate with cross-functional teams to implement customer feedback, resulting in a 25% decrease in customer complaintHandled high-volume calls and answered customer inquiries about billing service plans and product features, achieving an average handling time of 2 minutes per call.Troubleshoot and resolved complex customer issues, escalating as needed to ensure timely and effective resolution.Consistently met or exceeded daily and monthly quotas for lead generations, resulting in a 15% increase in new customers over 6 months. Show less
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Blockcard And Fraud Desk OfficerUba Group Jul 2020 - Jul 2021Lagos, NigeriaFirst-line responder to cases of suspected or confirmed fraudulent transactions and salvage activities.Treat and Query debit and Prepaid cards.Respond to enquiries and requests from external parties (e.g. other financial institutions, NIBSS, the Central Bank of Nigeria, and regulatory bodies), for confirmation of suspicious transactions, emanating from the Bank's customers.Prevent and Minimize fraud across delivery channels, as well as reduce the level of internal and… Show more First-line responder to cases of suspected or confirmed fraudulent transactions and salvage activities.Treat and Query debit and Prepaid cards.Respond to enquiries and requests from external parties (e.g. other financial institutions, NIBSS, the Central Bank of Nigeria, and regulatory bodies), for confirmation of suspicious transactions, emanating from the Bank's customers.Prevent and Minimize fraud across delivery channels, as well as reduce the level of internal and occupational fraud.Constantly review new and existing processes, products and channels to evaluate the impact of emerging fraud on the process, products, channels, and make recommendations on risk mitigants.Laise with the Forensic investigation and Fraud Prevention and Investigations Group Units on cases of fraudulent transactions, issue and prevention of fraud.Laise with other Banks or Financial institutions, as well as customers on suspicious transactions, and effect prompt identification and action, when fraud takes place. Show less
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Front Desk OfficerUba Group Sep 2019 - Jul 2020Marina, LagosAnswered multi-line phone system, to respond to inquiries and transfer calls to correct departments and personnel.Greeted Visitors and Customers upon arrival, offered assistance, and answered questions, to build rapport and retention.Kept accounts in balance and ran daily reports to verify totals.Trained new staff on correct procedures, compliance requirements, and performance strategies.Collaborated with team members to handle guest requirements from check-in… Show more Answered multi-line phone system, to respond to inquiries and transfer calls to correct departments and personnel.Greeted Visitors and Customers upon arrival, offered assistance, and answered questions, to build rapport and retention.Kept accounts in balance and ran daily reports to verify totals.Trained new staff on correct procedures, compliance requirements, and performance strategies.Collaborated with team members to handle guest requirements from check-in through check-out.Prepared weekly employee work schedules to meet operational needs.Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate. Show less
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Premium Desk OfficerUba Group May 2019 - Aug 2019Lagos, NigeriaResponsible for communication with High Net-worth Individuals (HNIs). Proactively reviewing and. monitoring of HNIs transactions.
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Customer Experience ExpertUba Group Mar 2018 - Apr 2019Lagos, NigeriaAttend to Customer's requests, complaints and enquiries, making sure I own the task, go the extra mile, surpass customers expectations, While maintaining quality standard and always having the end in mind.Attract potential customers by answering product and service questions, also cross- selling the Bank's products and services.Resolve product or service problems by clarifying the customers complaint, determine the cause of the problem, proffer the best solution, follow up to… Show more Attend to Customer's requests, complaints and enquiries, making sure I own the task, go the extra mile, surpass customers expectations, While maintaining quality standard and always having the end in mind.Attract potential customers by answering product and service questions, also cross- selling the Bank's products and services.Resolve product or service problems by clarifying the customers complaint, determine the cause of the problem, proffer the best solution, follow up to ensure prompt resolution.Recommend potential products or services to management, by analyzing customer's needs.Liase with teams within and outside the bank to ensure maximum security on customers' account. Show less
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Customer Service RepresentativeSterling Bank Plc Mar 2012 - Feb 2013Marina LagosAnswer customer's calls on enquiries, questions and request.Liase with NIBSS and Interswitch regarding debit cards.Dispatch Debits cards to their assigned branches.
Blessing Onumajuru Education Details
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Business Administration And Management, General -
Chartered Institute Of Customer Relationship Management -
Office Technology And Management
Frequently Asked Questions about Blessing Onumajuru
What company does Blessing Onumajuru work for?
Blessing Onumajuru works for Witty Automations Academy
What is Blessing Onumajuru's role at the current company?
Blessing Onumajuru's current role is Automation Specialist.
What schools did Blessing Onumajuru attend?
Blessing Onumajuru attended Ajayi Crowther University, Chartered Institute Of Customer Relationship Management, The Federal Polytechnic Nekede, Owerri..
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Blessing Onumajuru
Nigeria
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