Blessing Onumajuru Email & Phone Number

Lagos, Nigeria

Portharcourt Nigeria

Improved customer satisfaction by engaging with customers to solve issues.Identifying innovative opportunities to develop solutions that help the team achieve our goals and surpass customer’s expectations.Developed and executed customer engagement initiatives that resulted in an increase in customer engagement and an increase in upsell opportunities.Responds to customer’s inquiries via phone, email, and chat. Achieved 95% resolution rate.Provides technical… Show more Improved customer satisfaction by engaging with customers to solve issues.Identifying innovative opportunities to develop solutions that help the team achieve our goals and surpass customer’s expectations.Developed and executed customer engagement initiatives that resulted in an increase in customer engagement and an increase in upsell opportunities.Responds to customer’s inquiries via phone, email, and chat. Achieved 95% resolution rate.Provides technical support for software and hardware issues and troubleshooting for customers.Collaborate with cross-functional teams to implement customer feedback, resulting in a decrease in customer complaints. Show less

Lagos Mainland, Lagos State, Nigeria

Implemented a streamlined workflow for managing customer support requests, and maintained a 98% customer satisfaction rate Leveraged CRM systems to track and analyze customer interactions, providing actionable insights that led to a 10% increase in customer retention. Trained a team of 10 new customer service representatives, improving team performance metrics by 40% and ensuring consistent delivery of high-quality customer support.Consistently met… Show more Implemented a streamlined workflow for managing customer support requests, and maintained a 98% customer satisfaction rate Leveraged CRM systems to track and analyze customer interactions, providing actionable insights that led to a 10% increase in customer retention. Trained a team of 10 new customer service representatives, improving team performance metrics by 40% and ensuring consistent delivery of high-quality customer support.Consistently met and exceeded performance goals, achieving top-tier results in customer satisfaction, response times, and issue resolution metrics. Show less

Lagos, Lagos State, Nigeria

Responds to customer’s inquiries via phone, email, and chat. Achieved 95% resolution rate.Provides technical support for software and hardware issues and troubleshooting for customers.Collaborate with cross-functional teams to implement customer feedback, resulting in a 25% decrease in customer complaintHandled high-volume calls and answered customer inquiries about billing service plans and product features, achieving an average handling time of 2 minutes per… Show more Responds to customer’s inquiries via phone, email, and chat. Achieved 95% resolution rate.Provides technical support for software and hardware issues and troubleshooting for customers.Collaborate with cross-functional teams to implement customer feedback, resulting in a 25% decrease in customer complaintHandled high-volume calls and answered customer inquiries about billing service plans and product features, achieving an average handling time of 2 minutes per call.Troubleshoot and resolved complex customer issues, escalating as needed to ensure timely and effective resolution.Consistently met or exceeded daily and monthly quotas for lead generations, resulting in a 15% increase in new customers over 6 months. Show less

Lagos, Nigeria

First-line responder to cases of suspected or confirmed fraudulent transactions and salvage activities.Treat and Query debit and Prepaid cards.Respond to enquiries and requests from external parties (e.g. other financial institutions, NIBSS, the Central Bank of Nigeria, and regulatory bodies), for confirmation of suspicious transactions, emanating from the Bank's customers.Prevent and Minimize fraud across delivery channels, as well as reduce the level of internal and… Show more First-line responder to cases of suspected or confirmed fraudulent transactions and salvage activities.Treat and Query debit and Prepaid cards.Respond to enquiries and requests from external parties (e.g. other financial institutions, NIBSS, the Central Bank of Nigeria, and regulatory bodies), for confirmation of suspicious transactions, emanating from the Bank's customers.Prevent and Minimize fraud across delivery channels, as well as reduce the level of internal and occupational fraud.Constantly review new and existing processes, products and channels to evaluate the impact of emerging fraud on the process, products, channels, and make recommendations on risk mitigants.Laise with the Forensic investigation and Fraud Prevention and Investigations Group Units on cases of fraudulent transactions, issue and prevention of fraud.Laise with other Banks or Financial institutions, as well as customers on suspicious transactions, and effect prompt identification and action, when fraud takes place. Show less

Marina, Lagos

Answered multi-line phone system, to respond to inquiries and transfer calls to correct departments and personnel.Greeted Visitors and Customers upon arrival, offered assistance, and answered questions, to build rapport and retention.Kept accounts in balance and ran daily reports to verify totals.Trained new staff on correct procedures, compliance requirements, and performance strategies.Collaborated with team members to handle guest requirements from check-in… Show more Answered multi-line phone system, to respond to inquiries and transfer calls to correct departments and personnel.Greeted Visitors and Customers upon arrival, offered assistance, and answered questions, to build rapport and retention.Kept accounts in balance and ran daily reports to verify totals.Trained new staff on correct procedures, compliance requirements, and performance strategies.Collaborated with team members to handle guest requirements from check-in through check-out.Prepared weekly employee work schedules to meet operational needs.Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate. Show less

Lagos, Nigeria

Responsible for communication with High Net-worth Individuals (HNIs). Proactively reviewing and. monitoring of HNIs transactions.

Lagos, Nigeria

Attend to Customer's requests, complaints and enquiries, making sure I own the task, go the extra mile, surpass customers expectations, While maintaining quality standard and always having the end in mind.Attract potential customers by answering product and service questions, also cross- selling the Bank's products and services.Resolve product or service problems by clarifying the customers complaint, determine the cause of the problem, proffer the best solution, follow up to… Show more Attend to Customer's requests, complaints and enquiries, making sure I own the task, go the extra mile, surpass customers expectations, While maintaining quality standard and always having the end in mind.Attract potential customers by answering product and service questions, also cross- selling the Bank's products and services.Resolve product or service problems by clarifying the customers complaint, determine the cause of the problem, proffer the best solution, follow up to ensure prompt resolution.Recommend potential products or services to management, by analyzing customer's needs.Liase with teams within and outside the bank to ensure maximum security on customers' account. Show less

Marina Lagos

Answer customer's calls on enquiries, questions and request.Liase with NIBSS and Interswitch regarding debit cards.Dispatch Debits cards to their assigned branches.

Bachelor'S Degree, Business Administration And Management, General

Education record

Higher National Diploma, Office Technology And Management