Maintaining and prioritizing product backlog,product research, scrum practitioner.

I am responsible for responding to customer inquiries, and also providing information to customers about our service.I am responsible for reaching out to potential Customers via text or call about our services or to get general feedback. Also responsible for processing requests, getting status updates, and following up with customers to ensure their satisfaction with our service.I am responsible for resolving customer issues and complaints, such as dissatisfaction with services rendered, or any other general complaints which I document in a status update report.I am responsible for document all customer interactions, such as recording customer inquiries, complaints, and solutions provided. This helps to ensure that customer needs are met consistently and effectively.I occasionally assist our Head Quarters in updating our customer database.

Regularly exceeded sales targeted goals by 15% on an average.Championed excellent customer services by utilizing industry best practices such as prompt response to customers, empathy, product knowledge and effective communication.Developed sales strategies for existing accounts while identifying new business prospects.Maintained, organized, and reviewed merchandise to drive continuous sales. I evaluated inventory and delivery needs, and also optimized strategies to meet customer demands.I was responsible for effectively managing customers in cases of delays, cancellations, product shortage or mishap.I was also responsible for building interpersonal skills between drivers handling company logistics.I also assisted our Managing Director with administrative duties (Such as people, customer, and Inventory management).

Created and maintained relevant database for civilian systems.Distributed orders to the necessary departments and filled duplicates samples for relevant reference. Prepared daily, weekly and monthly logs to keep track of activities.Scheduled appointments for the lab and made adjustments based on availability where necessary.