Blessy Chacko Email & Phone Number

Chennai, Tamil Nadu, India

Managing Client profiles and ensure any issues reporting is looked intoat timely manner. Follow ups done to make sure all the queries areaddressed and closed by the associate on daily basis.Handling Floor Escalation and Retention Calls to retain clients who areirate.Handles a Team of 10, tracking their productivity and generating reportson Daily / Weekly / Monthly basis.Trained, coached and mentored Associates to increase teamproductivity.Provided analytical support for new product development andprogramme implementation.Monitoring Calls on daily basis to understanding the gap in process andalso providing Call Monitoring Feedbacks as well as Improvement Areasfor the AssociatesConducting Team Pre Shift Huddle & Post Shift Huddles on Daily BasisCo-ordination with internal departments to understand the queriesraised by the clients and support them.Responsible for the New Hires, monitoring the OJT phase providing withappropriate feedbacksAnalyzed business problems, identifying root causes and developingrobust solutionsWorked with multidisciplinary teams in new product rollout, effectivelyaddressing inquiries and troubleshooting issuesCollaborated with management to identify and prioritize newdevelopment concepts

Chennai, Tamil Nadu, India

Delivering consecutive projects under deadline and in compliance withstrict quality standardsMotivating the team to meet monthly goals and to drive them towardsthe goals setConsistently assuming the additional responsibilities and working inextended hours to meet project deadlinesManage team workload distribution and structure to ensure consistentgood performanceResolve production challenges in urgent, deliberate mannerMaintain good working relations with various network departments toensure the scheduling process flows smoothlyCommunicating with the client and making sure the data provided iswith a minimum of 95% quality accuracyManaging the client software and making sure any issues are reportedin a timely manner and troubleshooting the issuesManaging two divisions within the process consisting of 20 membersProviding necessary feedback and holding team meeting to boost theteam's morale and to identify any issues within the teamSending EOD Reports to the management of the entire day'sproductivity of the agents and the challenges that was faced by theagents on the projects workedMaking sure the agents are being productive throughout the day byrunning a 2-hourly report on their productivity and meeting with theagents who are not meeting their hourly target.Providing timely feedback and help if necessary, to make sure the dailytarget is met

Chennai, Tamil Nadu, India

Doing background checks for US employees, verifying their EmploymentDetails, Education & GraduationVerification, Felony Verification & DOT VerificationManage to close more than 50 verifications in a day.