Blima Riddell (Maghlorio) Email & Phone Number

Georgetown, Tx, Us

Austin, Texas

Lima, Peru

Responsible for the migration of existing structures distributed to a solid platform and Microsoft SQL Server Standard in 2008, administration, standardization, security, performance, in constant coordination with the Microenterprise Business Managers, Business Intelligence, Headquarters Products, Targeted Sales , Area Credits and Legal, to define strategies, process improvement and optimization of campaigns with all external information agent (Telemarketing, Mailing) gradually improving our quality of information and portfolio that will then be distributed to the channels responsible and ultimately boost assigned to sales forces both internal and external, thus providing a customer Database reliable, competitive with good behavior in the financial system.

Responsible for improving the performance of the existing sales modules highly updated caused by the wide variety of changes in marketing campaigns planned by the Commercial Management Department, this included the creations of new entities on the centralized Informix Database, Db normalization, optimizing the access to historic data, backup security, new parameters to control the information redundancy.Analysis and deployment for the Cellphone Representative’s Commissions Project, this was about the budget vs. goals committed with specific management measures, where the Wi-Fi Tech Sales Assessor got their commissions included or added to the payment check and this information was shared with the Human Resources being this an independent application built by an external provider and SQL Server 2008, reducing considerably the extra Administrative paperwork and time that this process was taking before.

Provided functional and quality service to the customers, offering customized and perfect solutions that cover their needs and connect them with their world including multiple wired, network and wireless services, as well as diverse of products and features becoming that piece of mind and best convenience that fit them perfectly, also giving them the opportunity to become part of at&t family and enjoy the benefits that this worldwide company can provide them.Provided technical support and educate them of how to use those services and specific devices, like connecting to the internet, configuration for wireless connection, Data Setups, backup of personal information. Use suggestive selling techniques to increase sales and successful closure process transactionsHandles customer complaints by enhancing better service to satisfy customers and overcome their expectative.

Systems AreaResponsible for the projects belonging to the high risk area of the company, this included documentation, timing with Microsoft Project professional, development (4GL) with Informix Database based on Linux environment focused in performance measures of the credit sellers, also customer credit progress, as well as the designing, implementation of Management Reports based on Html dynamic table customized for the user. Evaluation and Troubleshooting of cases successfully solved, recorded by help desk and assigned by the project manager. Responsible for improving the performance of the existing sales modules highly updated caused by the wide variety of changes in marketing campaigns planned by the Commercial Management Department, this included the creations of new entities on the central Database physical as well as logical, normalization of the tables, analysis of the historic data, backup security, new parameters to control the redundancy of information.Developed and implemented new guidelines for the procurement and issuance of all company cellular phones.

Configuration, QA and testing of the Commercial Systems Elite Datamarket (Provider: Data Business SRL)Responsible for training, hardware and software for a network consisting of 200 end users.Configuration and implementation of all 22 POS's 32 back office users, 4 servers, 22 ticket printers 2 check printers 22 barcode scanners and 10 hand held scanners and a SQL database with 8000 daily transactions.Designing, development and implementation of the first Datawarehouse focused on Commercial and Customer Department.Responsible for all database maintenance, including backups, and scripting.Designed, develop and implemented all software established for our customers Score.

Planning and diagnostics DepartmentDesigned and implemented the transactional document software for all the areas of the company optimizing work flow. Responsible by ABBOT Laboratories for Diagnostic Support for all Laboratory's Diagnostic Instruments & Test Equipment (Troubleshooting and preventive maintenance of ABBOT Laboratory's equipment.), also responsible for the main database for the Blood Bank Software as well as all, training, backups, procedures, scripting, and restoring the database as needed. Maintaining a network with 80 clients and 2 Windows 2000 servers.Responsible for design, maintenance, and data update of the corporate website.Configuration of all hardware i.e. Pc's, Laptops, thin Clients, Ticket Printers, Bar Code Lector (voyager and Magellan), visors and scales.Designed and implemented software for two private Laboratories including clinical history, patient's information maintenance, exams transactions, reports, results.Traffic Department Office- Municipality (Chiclayo, Perú

Analysis and Development of the Migration of the traffic System in the Chiclayo Municipality from structured language FOX to OOBE Methodology Visual basic and SQL Server. Query's DML and DLL Modeling.Definition of procedures, DTS, triggers, users, access, security, Backups, Restores in SQL Server 2000.

Certified, Oracle 11G, Sql Expert

Masters Degree, Systems Engineering

Bachelor Degree, Systems Engineering