Bliss Gordon Email & Phone Number

British Columbia, Canada

British Columbia, Canada

Toronto, Canada Area

• Report to the SVP of operations and the SVP of Strategy; accountable contributing to overall market strategy and the on time, on quality, on budget delivery of client projects across the retail spectrum.• Worked effectively with a number of cross functional teams on major WFM software implementations including Infor and Kronos products.• Provided oversight to a number of enterprise wide process improvement and labour modelling projects that delivered hard savings as well as process improvement opportunities to retail clients. • Supported marketing initiatives including the development of thought leadership content and the creation of marketing tools such as eBooks and the blog posts

Toronto, Canada Area

♦ Report to the VP of operations; accountable for maintenance and development of key retail systems (POS, Work Force Management & SAP retail store). ♦ Forged strong working relationships with fellow directors in key departments such as supply chain, planning and procurement. ♦ Worked effectively with a number of cross functional teams on major software implementations, to process improvement initiatives.♦ Served as business leader for the successful multiyear implementation of new Time & Attendance and Work Force Management Solution. ♦ Developed and Implemented new retail operations processes to adjust to the demands of rapidly changing product mix within Indigo .♦ Oversee critical operational systems and processes such as product handling, labour deployment, and technology implementation.........................................................................................................................................

Western Canada

♦ Reported directly to the Brand Vice President. Accountable for sales targets exceeding $60 million across more than 60 business units, supervising team of five multi unit managers.♦ Managed all sales and operational functions within Western and Central Canada.♦ Held P&L and budget responsibilities. Provided team training, coaching, and mentoring to ensure direct reports met their maximum potential. ♦ Interacted with Executive Vice President and peers to design, implement, and adjust strategic initiatives both nationally and within western Canada.♦ Built, trained, and retained a high performing team of multi unit managers. All western regions met or exceeded their sales and profitability targets under my leadership. ♦ Met or exceeded all targets throughout tenure, averaging more than $60 million in annual sales in western Canada. Developed and maintained a clear and executable succession plan.........................................................................................................................................

Northern Alberta

♦ Accountable for the performance of 15 stores across Northern Alberta. Managed 15 heads of store throughout Northern Alberta. ♦ Developed and implemented strategic plans for the region. Responsible for new market identification. Monitored operational performance of stores to ensure alignment with corporate profit goals. ♦ Northern Alberta region consistently among the top three regions in comp growth during tenure as Regional Manager. ♦ Won company recognition and awards including Top comp performance and biggest increase in Average Transactions both in 2004.♦ Grew regional business from $13.4 million to $15 million in top line sales.........................................................................................................................................

♦ Oversaw daily operations of a more than $4 million dollar Chapters locations. Worked with a team of four managers to deliver a superior customer experience while maintaining the highest operational standards.♦ Opened Chapters St. Albert Location; turned around struggling Chapters location. ♦ Promoted to Regional Manager after successful tenures in two different Chapters stores.........................................................................................................................................