Managing the configuration and execution of the service strategy in the Great Lakes area. This covers 7 states, 32 independent service agents and Coca-Cola bottlers with an annual spend of over $23MM. Including Service provider capability, capacity and performance management to support reactive and scheduled services. Working closely with our Fountain Operations and Customer Service Organization to drive consistent service performance and timely response, while ensuring proper cost management to help achieve our goal in becoming our Customer's most valued supplier. Managed Great Lakes Coca-Cola distributing, Ozarks Coca-Cola distributing, Bunn-O-Matic corp and Ken's Beverage Service Companies.Lead performance management programs with providers to include Service Level Agreement analysis. Identification of opportunity areas, corrective action plans, field audits including decisions to move service and install responsibility for optimum service levels. Issue resolution for customer escalations/issues for reactive and installation activities. Conduct annual and long term joint business planning with Senior leadership of our Tier 1 service providers and bottlers. Support the planning and execution of innovation (equipment, parts, tools etc.) with provider network (conduct assessment, support activation and training, issue resolution).Conduct quarterly and annual service provide reviews with Senior mgmt. end to end performance and annual rate negotiations for the upcoming year. Coordinate trainings for the service providers and bottlers as needed.Support the planning and execution of the key customer initiatives/projects (align with the account teams, ensure capability and capacity exists, audit performance and ensure issue resolution. Retired June 2018

Independent Manufacturer Representative for various equipment lines within the food and restaurant industry. Managed the sales and distribution of fourteen different food service equipment lines in Missouri and Illinois. Lines included walk-in coolers/freezers, ovens, ranges, fryers, shelving, dish machines, microwaves, refrigerators and disposers. Responsibilities include: -sold and developed Marketing plans targeting restaurants, schools, Food Service Dealers and Design Consultants. -Managed 19 different Food Service Dealers and their sales teams. Training and educating them on features and benefits of the different lines through sales meetings, demonstrations and trade shows. -National Chain account responsibility of Panera Bread. Managed the sale of walk-in coolers/freezers, wire shelving and microwaves. -Developed quotes, negotiated pricing in order to solidify the orders.

Managed the execution of the Eddie Bauer Camping equipment license in Target Stores nationwide. -Managed the flow of goods associated with the $40M in retail sales on 72 different SKU's -Grew established business +6% over prior years sales. -Improved forecasting and planning resulting in 92% in stock performance in 1245 stores. -Reduced airfreight expense due to improved in stock performance and planning. -Generated $3M in new business thru product development.

Initiated, developed and managed the relationship between Sprint PCS and Target/Kmart HQTRS. -Coordinated 45 Sprint Field Managers in execution of the individual account programs, training store employees and executing promotional programs. -Managed all account responsibilities including order flow, advertising, planogram development and product transitions. -Worked with "Targets Partners on line" and Kmart's "Work Bench" computer systems.