Network Operations Manager
Managing the configuration and execution of the service strategy in the Great Lakes area. This covers 7 states, 32 independent service agents and Coca-Cola bottlers with an annual spend of over $23MM. Including Service provider capability, capacity and performance management to support reactive and scheduled services. Working closely with our Fountain Operations and Customer Service Organization to drive consistent service performance and timely response, while ensuring proper cost management to help achieve our goal in becoming our Customer's most valued supplier. Managed Great Lakes Coca-Cola distributing, Ozarks Coca-Cola distributing, Bunn-O-Matic corp and Ken's Beverage Service Companies.Lead performance management programs with providers to include Service Level Agreement analysis. Identification of opportunity areas, corrective action plans, field audits including decisions to move service and install responsibility for optimum service levels. Issue resolution for customer escalations/issues for reactive and installation activities. Conduct annual and long term joint business planning with Senior leadership of our Tier 1 service providers and bottlers. Support the planning and execution of innovation (equipment, parts, tools etc.) with provider network (conduct assessment, support activation and training, issue resolution).Conduct quarterly and annual service provide reviews with Senior mgmt. end to end performance and annual rate negotiations for the upcoming year. Coordinate trainings for the service providers and bottlers as needed.Support the planning and execution of the key customer initiatives/projects (align with the account teams, ensure capability and capacity exists, audit performance and ensure issue resolution. Retired June 2018