Brandy N. Email & Phone Number

Katy, Tx, Us

Design PowerPoint presentations for biweekly product demos to 10+ stakeholders, enhancing clarity.Utilize Microsoft Excel to organize, analyze, and test sales data, ensuring accuracy and identifying trends.Report regression bugs in DevOps, preventing user experience disruptions.Participate in Scrum sprint planning, contributing insights for faster bug resolution and team efficiency.Conduct cross-browser testing, identifying compatibility issues to ensure optimal user experience.Develop and implement creative solutions for regression testing, preventing potential user experience disruptions and maintaining software stability.

Talent Alliance Cohort

Completed 90+ Trailhead badges, including 6 Superbadges, showcasing Salesforce proficiency.Collaborated on 10+ dashboards, enhancing data visualization for over 200 users.Updated 100+ Salesforce accounts, ensuring data accuracy by correcting errors.Configured new users, managed permissions, and maintained security by deactivating accounts.Ensured data integrity through deduplication and high data quality standards.

Monitored customer support metrics, including response time and resolution time, achieving an average response time of under 2 hours.Documented and escalated complex issues to the development team, ensuring timely resolution and continuous improvement of the product.Utilized customer relationship management (CRM) software to manage customer interactions and improve response times.Provided technical support customers, troubleshooting issues and resolving them promptly to minimize downtimeConducted thorough identity verification processes to maintain security and prevent unauthorized access.Provided step-by-step support to users for resetting passwords, ensuring quick resolution and minimal downtime.

Collaborated with teams to improve customer satisfaction scores, reducing response times by 29%.Implemented data-driven strategies that boosted satisfaction and overall customer experience.Successfully managed over 1,000+ password resets and authentication issues, ensuring secure and efficient access for customers.Developed initiatives that significantly enhanced customer experience and service quality.Analyzed data to drive improvements in customer service, achieving significant performance gains.Utilized extensive product knowledge and CRM tools to manage customer relationships effectively.