Elizabeth Bloch, M.B.A. Email & Phone Number

Proven Effective Leader Professional blending MBA education with a diverse work experience. Fast learner with a solid work ethic and dedication to excellence. Well-rounded individual with over 18 years of Project Management, Learning and Development, Customer Service, Administrative, and Supervisory experience effectively running programs for organizations. An excellent communicator, motivator and people person with the ability to facilitate positive change, and assess organizational strengths and weaknesses while building client relations.Promoted several times while at RH, served the company through different channels from a call-center, retail location, corporate office, and remote settings and earned the reputation of being a subject matter expert. In all of my positions, Project Management, Sales, Training, and Customer Service was at the center. Able to analyze data trends to forecast workforce as well as forecast sales goals for sales reports and meetings. Participated in user experience teams to find weaknesses in current processes and programs to find fixes for the team to increase productivity, ease user experience, reduce non-value added steps, and meet team/company goals as well as improve client experience.Throughout my tenure working directly with high profile clients, I have a unique understanding of client needs and the knowledge to ensure agents have received proper training to exceed client satisfaction by consistently delivering first-class customer service. I provided tools and resources through cross-functional partnership to empower my team to de-escalate and have one touch ownership. Trained teams to not only assist the client with the issue in front of them, but to think pro-actively to provide solutions for the next steps. Greatest strength is the ability to take the hardest concepts and break it down for anyone to be able to digest the information.An expert in Project Management. Oversaw teams of Project Managers for multiple cross-functional departments, Sales, Account Executives, and Customer Success Teams. Owned national and regional accounts and provided dedicated support to B2C and B2B sales teams. Focused on organization of large strategic projects sale cycle from answering product inquires, partnering with cross-functional teams for project success, leading kick-off meetings, presentations, and account reconciliation as well as owing projects from quotes to delivery and responsible for providing operational project management to ensure client satisfaction and optimization of sales opportunities.