Sam Bloch Email & Phone Number

Los Angeles, CA, US

Mountain View, CA, US

Mountain View, CA, US

• Led cross-functional initiatives across 5 vendor operations to enhance compliance and operational efficiency using user research to identify pain points and inform solutions.
• Developed custom SQL dashboards and escalation paths, enhancing reporting and communication by 20%.
• Shipped 4 end-to-end operational projects, improving risk identification and mitigation through new data channels.

Mountain View, CA, US

• Conducted meticulous quality reviews relying upon deep knowledge of policies and procedures to identify where error and delays are occurring, as well as where knowledge gaps and process inefficiencies may exist.
• Synthesized errors and behavior trends with clear remediation recommendations to improve the overall QA program, as well as the underlying policies, procedures and tooling.
• Developed custom dashboards and escalation paths using SQL and internal tools to better enhance reporting, tracking, and communication across xfunctional workflows.

Mountain View, CA, US

• Worked alongside YouTube’s product, enforcement and partner teams to prepare for product launches and kept pace with product and policy changes.
• Evolved Quality Assurance system to identify, measure, and improve process opportunities in processes, tools, and training. Achieved a 15% increase in key performance indicators.
• Developed and deployed a content enhancement tool, reducing handle time for lengthy or intricate videos by 10%.

Mountain View, CA, US

• Reviewed content that has been flagged by systems and investigated and resolved complex issues regarding content within agreed-upon standards of quality.
• Conducted research and designed pilot program to support new tools focused on reinforcing positive wellness and time allocation practices amongst content reviewers in egregious verticals.
• Developed, prototyped, presented and shipped to engineering an enhancement tool to improve human content moderation handle time when working on long or verbose videos.

• Preparing students for competition by assisting them with the creative process and performance of their selected literary pieces (keeping record of all such pieces in Google drive).
• Coupling my coaching strategies with my own winning record: two state championships.
• Coached 10+ state finalists, two state champions, and a national champion.

Detroit, Michigan, US

• Founded and taught in-house "beginners" HTML/CSS class for interns and team members across the family of companies.
• Lead a "smart locker" project which consisted of a team of diverse talents in creating a working proof-of-concept to pitch to company executives.
• Collaborated with engineers to resolve workflow issues and implement computer policy changes, resulting in the elimination of over 100+ annual incident tickets.
• Consistently achieved top #3 ranking in customer satisfaction by resolving customer problems related to PC hardware and software issues.

Detroit, Michigan, US

• Provided back-end infrastructural support to team members across multiple sister companies (Amrock, Fathead, StockX, QuickenLoans, OneReverseMortgage, Xenith).
• Extensive work with Software Center Configuration Manager (SCCM), and pushing software/products to computers across the network.
• Experience with Cherwell, Bomgar, VDI, JAMF, Remote Desktop Assistant, and Zebra products.

East Lansing, Michigan, US

• Built and audited brand new websites for pioneer publishing organizations (UX-centric techniques and research; wireframing, prototyping, stakeholder meetings).
• Conducted ethnographic observations, workflow analyses, and contextual inquiries to inform the design and implementation of elegant web experiences for 8 journal partners within the publishing group.
• Lead and trained 4 other CUBE student employees in efforts to build the digital presence of organizations in an accessible way.

East Lansing, Michigan, US

• Managed social media, website analytics (SEO), and all branding efforts along with logo design for 5+ publishing organizations under the CUBE umbrella.
• Scheduled own work week and reported time at weekly standup meetings.
• Worked alongside graphic design team to foster new vector graphic creativity and brand conformity.

East Lansing, Michigan, US

• Monitored and managed network email, digital signage, and POS devices across campus.
• Deployed and serviced MSU employee workstations and technology.
• Logged all work and comfortable with multiple service request systems (HelpDesk, TeamDynamix, etc.)
• Experience with Kaspersky, Zoom, VPN Software, Adobe Acrobat and more.

• Started as a records scanner, but stepped into this position following the untimely departure of the previous records director.
• Worked closely with doctors and care providers to ensure that documents and papers that contained personal health information were able to be efficiently transported, scanned, and appropriately distributed.
• Managed a team of 4 other employees doing similar records work and manual office space clearing.
• Assisted in communicating with the third-party IT company of known issues / fixes I discovered.

Walled Lake, MI, US

• Worked closely with K-12 Educators to systematically repair, instruct how to use, and enhance computer based learning tools; including website maintenance, lesson-plan video recording, and chromebook use.
• Early exposure to active directory, helpdesk duties, network patching and imaging Windows 7 computers.
• Trained in Bond Technology, district networking, Google Tools: Sites, Drive and Classroom.
• Prepared 1000+ chromebooks for State of Michigan educational testing.

• Started off as a file clerk in a medical office. Filing charts, sorting incoming notes and medical records.
• Helped the office with transition from paper charts to electronic medical records, including scanning documents and charts. Also aided with the set-up and troubleshooting of the new computers for the staff.
• Reviewed patient charts for preventative care needs and contacted and scheduled patients for physicals and diabetic maintenance visits.

• Worked with professionals trained in musical theatre to instruct campers K-8 in a two-week period. Campers were to perform a rehearsed and self-written play at the end of the session.
• Required to instruct choreography and entertain the campers with theater games and activities.
• Got comfortable at an early age with use of general office equipment including a copy machine, multiple line phone, and fax service.

Bachelor Of Arts - Ba, Experience Architecture

Master Of Science - Ms, Interactive Media

Master Of Arts - Ma, Organizational Leadership

High School Degree

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