Cx Lead | Senior Accounts Director | Public Sector & Private Healthcare
CX Lead managing the Private Healthcare business unit across UK/I in FY18-20.Senior Accounts Director (UK Public Sector) Managing the subsidiaries of:FY17 - HMRC, DfE, DEFRA, Defence (MoD), DoJ, HoP, HoC, HoL, Private Healthcare FY16 - HMRC, DBIS, DfT, DfE, DCMS, DEFRA, HMT, Policing and Citizen ServicesFY15 - Defence (MoD), Healthcare (NHS), Policing and Citizen ServicesPositioning Oracle CX for Citizen Experience, Service, Communications, Social Applications, PaaS and BI.Tasked with reducing operating costs and increasing efficiency for the UK Public Sector. With a core focus on Public Sector Service delivery, both internal and Public facing, as well as Communication and Engagement.