Senior test analyst for multiple banking clients on the Encompass software platform, which tracks commercial transactions and payments for billing and reporting. Encompass uses both card-based and virtual single-use accounts. Responsible for the creation, execution, and reporting of automated test scripts across functional areas, such as Accounts Payable, Card Management, Transaction Management, and Reporting. Manage testing efforts for deployment of code into test and production regions for major builds and patches for maintenance testing. Responsible for regression testing of platform in production environment after each major build. Assist with automated testing of all environments after each minor build to ensure system functionality and integrity. Part of development team assigned to test platform certification of Web Content Accessibility Guidelines (WCAG). Testing involved format changes to menus, tables, action icons, and screen navigation to make Encompass more accessible to individuals with disabilities. Responsible for new team member training in testing policies and procedures for Encompass platform.

Test Manager for Top Four U.S. Bank’s conversion of consumer credit platform to third party processor. This was the largest bank conversion in history. Assisted with implementation of production code and coordinated resolution of defects within scheduled implementation windows. Responsible for the execution and reporting of test scripts across various lines of business and the categorizing and tracking of defects. Managed testing efforts for card and non-card test teams over three phases of execution. These phases included 200,000 test scripts encompassing new functionality, critical regression, and stress testing resulting in the identification of over 22,000 defects. Maintained open lines of communication daily for test script updates, defect updates, change controls, and test objective approvals. Facilitated the rescheduling of script execution to avoid potential completion issues and ensure adequate allocation of resources. Addressed unmapped testing requirements and assigned responsible test team to ensure testing coverage. Performed script execution and defect logging checks to verify correct information was present in testing software and subsequent reports. Assisted with management of end-to-end testing plan and verified data on third party processing system. Prepared regular reports for executive review including current testing status and overall project health. Provided on-site client support for project dress rehearsals and production code implementation.

Lead Quality Analyst responsible for the FundLinx software suite, a four tiered user interface responsible for the tracking and reporting of mutual fund transactions and revenue streams from vendors to the end user. Implemented and maintains extensive library of detailed test cases for client integration and regression testing purposes. Ensures all reported defects are tracked and catalogued with corresponding test cases for future integrity testing. Communicates with business and technical teams for best approaches to ensure 100% coverage of test plans. Responsible for maintaining database of process run times for client baseline reporting. Lead team member with regards to training of new employees in testing policies and guidelines within FundLinx software modules. Manages team of quality analyst in regression tests of new releases. Responsible for managing FundLinx test team project load to ensure adequate time is given for quality analyst to design, develop, and execute test cases. Point of contact for testing critical issues with rapid response times and adherence to testing principles. Identifies areas for process improvements with regard to product functionality, ease of use, and potential impact to client expectations. Extensive experience with JIRA project tracking tool, Quality Center, TestLink, SQL, GUI and batch program testing.

Administered development of test analysts in regards to training, project leveling, and career progression. Point of contact for day-to-day Human Resource responsibilities such as time away from work, conflict resolution, monetary compensation and employee counseling.Evaluated strengths and weaknesses of test team and allocated training and resources as necessary.Point of contact for resolving client discovered defects, assisting with joint testing of client code, and escalation of client issues in regards to testing.Oversaw test strategy for client projects and ensured test design met the business need.Maintained test team software needs with regards to efficiency and quality.Facilitated lines of communication between Testing, Business Development, Technical, and Project Management groups to ensure project requirements are met and issues are resolved within project timelines.

Liaised between business and technical teams to identify current/potential issues and develop test plans to cover project requirements. Responsible for all Card Management, Chip Card (Smart Card), and automated testing utilizing IBM mainframe operating system containing IMS and DB2 databases and COBOL language. Developed and maintained library of comprehensive test cases and automated scripts for use by the test team. Point of contact for client requested ad-hoc testing. Assisted clients in testing code in production environments. Clients included Allied Irish Banks, The Royal Bank of Scotland, and Bank of America. Team member in charge of new employee training in regards to testing principles and module familiarization. TSYS TS2 Commercial Card Employee of the Quarter 2003.