Bloise Avery Email & Phone Number

Conyers, Ga, Us

Remote

Remote

Installed specialized software to allow for deposit automation. Allowing end user to deposit cash/checks into ATMs at various financial institution across the United States. This position required 100% travel.  Installed an array of top-rate Software to various financial institutions. Compose communication specifications on how to utilize new functionality. Trained and Observed workers to ensure work conforms to the new specifications.

Internet Banking/Voice Banking; The Technical Support Analyst position provides technical support via phone and internet to ACI customers, as well as internal ACI departments (Professional Services, Relationship Management, Account Management, Data Center, and Application/System Administration). The Technical Support Analyst is responsible for diagnosing, troubleshooting, repairing and documenting complex computer system and/or software issues and questions.Essential Duties and… Show more Internet Banking/Voice Banking; The Technical Support Analyst position provides technical support via phone and internet to ACI customers, as well as internal ACI departments (Professional Services, Relationship Management, Account Management, Data Center, and Application/System Administration). The Technical Support Analyst is responsible for diagnosing, troubleshooting, repairing and documenting complex computer system and/or software issues and questions.Essential Duties and Responsibilities:• Provide customer/technical support via phone and internet to external financial institutions. • Troubleshoot/Resolve customer problems of various complexities in a highly technical environment. Customer issues may be related to code defects, product configurations (files or data), networking, platform, third party communications, hardware configuration or other issues commonly encountered in systems operation in a networked environment.• Thoroughly document all research/conversations utilizing a case tracking system. Regularly update customer of ongoing troubleshooting and resolution efforts, as dictated by published guidelines based on issue severity.• Must be able to manage an individual open case queue, while being assigned new cases on a daily basis. May also receive escalated cases from customers or management, and must be able to prioritize accordingly.• Document and report product/application defects to Development team. Before reporting to development it will be your responsibility to review all code to see if you can triage an issue and provide that feedback to development. • Escalate unresolved problems to the appropriate resources and departments in accordance with published guidelines. Show less

Provided technical support for internal customer base related to PC hardware & software, LAN/WAN connectivity, mainframe/midrange hardware and software, telephone equipment and other technology-related devices.Tracked support calls via Remedy online call tracking system and follow up with open tickets involving system management functions, operations of servers -Windows 95/NT, network connections/configuration, Microsoft Office, and Novell NetWare telecommunication.

Responsibilities included direct support and management of 8 Helpdesk Analyst teams, conduct personnel and customer training and developing training materials for system users including initial troubleshooting for relational databases, networks and computing systems.Monitored staffing metrics ensuring proper scheduling, customer satisfaction and SLA were met. Investigate user problems, identify source, determine possible solutions, test and implement solutions reported to helpdesk day to… Show more Responsibilities included direct support and management of 8 Helpdesk Analyst teams, conduct personnel and customer training and developing training materials for system users including initial troubleshooting for relational databases, networks and computing systems.Monitored staffing metrics ensuring proper scheduling, customer satisfaction and SLA were met. Investigate user problems, identify source, determine possible solutions, test and implement solutions reported to helpdesk day to day basis.Managed network printer balance, installation and configuration for local and network resources. Oversaw software and application installation, and upgrades. Show less

Responsibilities included internal departmental support IE: Finance, Human Resources, Security, and auditing. Conduct contract personnel phone screening as well training new contract hires. Second level support for issues that contract staff needed assistance with. Developing training materials for system users including initial troubleshooting for networks and computing systems.Monitored staffing metrics ensuring proper scheduling, and that customer satisfaction SLA were met. Investigate… Show more Responsibilities included internal departmental support IE: Finance, Human Resources, Security, and auditing. Conduct contract personnel phone screening as well training new contract hires. Second level support for issues that contract staff needed assistance with. Developing training materials for system users including initial troubleshooting for networks and computing systems.Monitored staffing metrics ensuring proper scheduling, and that customer satisfaction SLA were met. Investigate user problems, identify source, determine possible solutions, test and implement solutions.Managed network servers on a departmental basis, installation and configuration for local and network resources. Oversaw software and application development, installation, and upgrades. Evaluated, configured and deployed computers, network hardware, peripheral equipment, and software. Performed software/ hardware upgrade. Maintained computers to ensure proper operation. Show less

Education record

Education record