Vignesh K Email & Phone Number

Experienced Team Lead with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Negotiation, Quality Control, Customer Service, Microsoft Word, and Sales. Strong information technology professional with a Bachelor’s Degree focused in Computer Science from KRMMC.

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  Team Lead

  Stayzilla

  May 2014 - Present - Bengaluru Area, India

  Stayzilla was founded with a laser-sharp vision to become India's largest online marketplace for “Stays”. Going beyond the realm of just hotels, we serve a well-balanced diet comprising of all manner of “Stay” options to our customers including lodges, homestays, guesthouses, etc. Stayzilla also aims to provide unprecedented reach to travelers by providing stays across the entire length and breadth of the country, including all sorts of options from ultra-low-budget rooms to luxury stays. Currently, Stayzilla has more than 32000 options spread across more than 4000 cities.The Growth Path:May 2014 - Feb 2015 Operations Executive Mar 2015 - Present Team lead (Inbound, Chat, Emails, Payment and Social Media )Key Deliverables: -Handled the quality checking for the team.-Managed a team in Team Manager’s absence and mentored new agents.-Coordinated with other teams for workflow management.-Maintained the daily reports and forwarded it to the management.- Feedback shared to the agents month on the basis.- Prioritizing the workload among the team.- Tracking agent utilization.- Maintaining the reports on agent productivity.

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  Krmmc

  Computer Science