Chris Blood Email & Phone Number

Provide sales, solution and implementation consultancy to new and existing client opportunities and bid/RFP processes; SME support to Commercial Teams, Area Directors, Key Account Managers and Operational and Delivery divisionsEliciting complex business requirements, production of detailed requirement specifications, estimates, solution definitions, implementation approach and timescales including workshops and presentations of the proposed services and solutionsAbility to understand a client problem or challenge and translate it into an opportunity that can be articulated and documentedMapping and diagramming of complex overall service solutions and individual and interacting business processes to deliver a transformational programmeExcellent knowledge of imaging and transformational technologies and tool sets including ICR, OCR, OMR and barcode technologies, the application and benefit of complex business rules, enhanced validation, rules precedence and the delivery of clean data sets to feed robotics and AI servicesDelivery of services that include on-shore, near-shore and off-shore labour arbitrage assessmentsManagement and Leadership of the UK Professional Services Team; control, guidance and steerage of the SPS UK project method and approach, all day to day management and reporting and liaison and coordination of services with UK and European colleaguesCreation, management and delivery of team KPI’s and reportingWorks as an individual, in small or large local teams, within larger country cross-functional teams and as part of a global team or cross-border initiatives

Delivering full reporting and Professional Services team KPI’sManaging a team of Project Managers, BA's and SME'sHead of UK PMOManagement and tracking of team P&LPart of the Global Services North team, for a period of 2 years, delivering services in the UK and, where required, supporting Global Service’s initiativesContinued provision of pre/post-sales consultancy and support, full bid support, solution definition and design, estimating and implementation services

Managed day to day responsibility for the UK project teamProvided pre/post-sales support and consultancy, solution design, estimating, business process re-engineering and full implementation servicesFull responsibility for managing and maintaining the SPS UK Project Controls (method and approach) and its alignment to the changing needs of the UK BusinessPromoted the UK Project Management methodology and approach and trained, via seminars and workshops, European teams in the practical application of this approach

Created formal Project Management Office (PMO)One of the founding members of the creation, management and control of the SPS UK Project Controls (first version dated 2005)Allocation to complex and high value client engagementsProvided pre/post-sales support and consultancy, solution identification and design, estimating, technical and business solution documentation and solution presentation to internal and external stakeholders

Provided pre/post-sales and post-sales support, business process review and re-engineering, Facilitated and coordinated closer working relationships between Commercial, Operational and Development / IT departmentsCreated the first controlled implementation approach and project management techniquesVirtual management of cross functional project teams; UK and Poland

Provided pre/post-sales support for complex value-added service opportunitiesCreated technical solution, bid documentation and pricing, and bid presentation slide decksIn depth client process review, analysis and mapping culminating in the creation of formal Business User Requirement and specification documentation

Created the Business Outsourcing Division focused on image enabled ICR, OCR, OMR and barcode solutionsProvided client solution sales; requirements definition, specification creation and solution pricingDelivered Implementation and post go-live solution support