Carl B. Email & Phone Number

El Segundo, Ca, Us

* Help transition technical writing content to short quick help articles for the community platform.* Work with cross functional teams to identify knowledge gaps across four HRIS SaaS products.* Maintain monthly quota of new and updated articles with the goal of increasing customer satisfaction.* Test internal AI tool with the goal of increasing the amount of published baseline short form content.* Advocate for processes and best practices.

Napa, Ca, Us

* Reduced report delivery times from ~two months per report to ~two weeks per report* Collaborated with Operations and Engineering to validate module characterization data* Entered module characterization data into pre-designed Microsoft Word report templates* Collaborated with Product Management to review and correct report errors before customer delivery* Developed ad-hoc reports as requested

* Quickly learned the processes of the prototype engineering technicians in a constantly changing environment* Photographed modifications to test vehicles including: - Interior tear down - Camera/lidar/sensor assembly and install* Used Photoshop to color correct photographs* Sorted and sequenced photographs into logical steps* Used Word and Dozuki to write standard work instructions to replicate processes across different manufacturing teams* Monitored Jira dashboards for any changes to components from hardware engineering teams

Pleasanton, California, Us

* Collaborated with multiple agile scrum teams and product managers to determine documentation needs* Monitored Jira Kanban boards to help determine documentation needs* Using minimalism and DITA, documented complex enterprise functionality for the customer-facing administrator guide and release notes* Ensured documentation reflected Workday voice* Participated in documentation peer reviews

Livermore, California, Us

* Help manage translation process for documentation* Help develop training materials for new technical writers* Modify product and serial label drawings in Adobe Illustrator* Prepared ECRs and ECOs in Arena PLM* All duties of Technical Writer I

Livermore, California, Us

* Write/edit end user hardware/software documentation using Adobe FrameMaker* Ensure manuals adhere to Microsoft Manual of Style and Topcon voice* Collaborate with cross functional teams during product development* Collaborate with service department to write and edit hardware service manuals* Photograph assembly/disassembly of products for service manuals* Routed completed documents through Arena PLM for document control

* Copyedited customer facing documentation and investigated content discrepancies* Input and reviewed documents in document control system* Wrote front matter for internal style guide* Drew timing diagrams using Microsoft Visio* Temporarily managed document production* Helped develop documentation process training materials* Helped test new documentation process in Microsoft SharePoint

Ba, Technical And Professional Writing

Aa, English