As ACD for Caylor Solutions, a higher education marketing agency, I create messaging strategies, develop content plans, and write copy for website development and marketing assets. I lead content teams during the development process, editing copy along the way to ensure a consistent brand voice with attention given to SEO principles.And I have an absolute blast doing it!

You could also call me an educator, a storyteller. I write content that attracts and retains an audience, and converts that audience into customers, donors and advocates. With partners, I create or utilize a variety of platforms, including blogs, email, social media, and newsletters.

Through our local NPR & PBS stations, I told an important part of each client’s story, content that enhances your image as a sponsor of programs and events that enrich our community. This makes all the difference to the pubmedia audience, among the most educated, active and generous citizens of east central Indiana. They are your best customers.

As Home Study Specialist, I visited with clients who were applying to adopt to gather information about home, lifestyle and financial stability of prospective adoptive parents. I served as an agency liaison to provide clients with information and support resources.As Staff Writer, I interviewed families with whom the agency has previously placed children and published their stories on the agency website, www.adoption-connections.com.

Provided creative marketing solutions for Central Indiana businesses. Developed leads, acquired new business, maintained relationships with existing clients, wrote commercial copy and acted as a liaison between clients and the station. Oversaw every step in the process of the marketing campaign, from collaborative consultation to effective message delivery.

Sales consultant for AT&T wireless and wired products. Provided troubleshooting services for mobile devices, diagnosing and correcting audio, power and connectivity issues. Assisted customers in data retrieval and transfer. Trained customers in operating devices running on Android, Apple OS, Blackberry and Windows Phone. Provided sales, consultation and diagnostic services on wired modems and fiber optic gateways.

Provided hospitality service to guests. Made recommendations and sold food and beverages custom-tailored to guest taste.Worked full- to part-time while pursuing additional English, Communications and Education credits at Ball State University and Anderson University.

Served as substitute teacher at both primary and secondary levels at Muncie Community Schools and nearby school corporations (Wes-Del Community Schools and Delaware Community Schools). Assisted students in assigned work and managed student behavior.

Assisted in building the company at an early stage, before its transition and growth into Mr. Rooter Plumbing. *Worked independently to manage day-to-day office operations*Handled over 50 calls per day *Sold Diamond Club Memberships*Took orders and sold customers on the benefits of Aqua Gold service above our competitors *Dispatched technicians *Managed the filing system *Documented service calls *Recorded and maintained customer contact information *Made cold calls to existing customers to solicit profitable business *Purchased inventory and addressed customer concerns

Developed and facilitated group activities for male adolescent offenders in a group home setting. Mentored and tutored clients. Administered discipline procedures where appropriate.