Brenda Lopez

Brenda Lopez Email and Phone Number

Principal Strategic Customer Success Manager @ Paycor
Austin, TX, US
Brenda Lopez's Location
Austin, Texas, United States, United States
Brenda Lopez's Contact Details

Brenda Lopez work email

Brenda Lopez personal email

About Brenda Lopez

Brenda Lopez is a Principal Strategic Customer Success Manager at Paycor. She possess expertise in event planning, nonprofits, program development, spanish, recruiting and 4 more skills. Colleagues describe her as "It's rare to come across standout talent like Brenda. I had the pleasure of working side by side with Brenda for over a year at Verb Inc., where we collaborated on a plethora of projects. Both being Customer Success Implementation Managers, we were a dynamic duo as we navigated through uncharted territory of making the impossible become possible...creating sustainable resources in a start up company from scratch! From day one, she understood the significance around creating an effective, yet efficient on boarding experience for the client and remained true to that throughout every decision we made. Despite the fact that policies and procedures would inevitably change, Brenda never failed to adjust these resources based on our constant 'lessons learned'. In addition to effectively managing our SaaS platform, Brenda leveraged Smartsheet, Salesforce, etc., to consistently produce resources that were readily accessible and easily digestible to each relevant functional area. Not only has Brenda set an unreasonably high standards for my future colleagues because of the reasons above, but because she is an EXPERT when it comes to breakfast tacos. Who knew the superiority of breakfast tacos was so complex?! I can't emphasize enough how remarkable Brenda's unwavering dedication to the client onboarding experience was. I truly mean it when I say that the opportunity to work with Brenda was exceptional. Any employer in her future will be hitting the JACKPOT bringing her on board." and "I have worked closely with Brenda over the last five years at Thinkery. She really puts her heart and passion into her work. I have witnessed her completely revamp programs, steward staff through substantial organizational changes, champion equity and inclusion efforts, lead compelling staff engagement experiences, work cross-departmentally for program improvements, step up to take on new responsibilities to help move an initiative forward, and help build and maintain a fun inspiring work culture. Brenda is a gem!"

Brenda Lopez's Current Company Details
Paycor

Paycor

View
Principal Strategic Customer Success Manager
Austin, TX, US
Website:
paycor.com
Employees:
2909
Brenda Lopez Work Experience Details
  • Paycor
    Principal Strategic Customer Success Manager
    Paycor
    Austin, Tx, Us
  • Paycor
    Senior Customer Success Manager, Strategic & Enterprise
    Paycor May 2023 - Present
    • Manage a portfolio of Paycor enterprise accounts at $4.5 million+ ARR• Manage Customer Health by using data, monitor customer health, take proactive steps to mitigate signs of risk• Educate and influence customers to effectively utilize the platform and expand their usage, products, and services. • Engage daily users and key stakeholders through regular touch points such as QBRs and ongoing monthly cadences. • Work with different customer personas from daily users to C-Suite level • Achieve 95% of quarterly KPIs such as monthly cadences, QBRs, risk updates, product training, and seasonal readinessAcquisition Role• Paycor acquired Verb in May 2023. I contribute to the development of learning materials and internal transfer of knowledge to support the launch of Verb within the Paycor product suite.• Provided continuous support to Verb’s largest standalone customers and secure renewals, ARR of $350k+ through May 2024• Partnered cross-functionally to launch employee training and resources about Verb within Paycor
  • Verb (A Company Of Paycor)
    Senior Customer Success Manager, Strategic & Enterprise
    Verb (A Company Of Paycor) Jun 2022 - Aug 2023
    Austin, Texas, United States
  • Verb Inc.
    Customer Success Implementation Manager
    Verb Inc. Jul 2021 - Jun 2022
    Austin, Texas, United States
  • Thinkery
    Education Program Manager
    Thinkery Apr 2018 - Jul 2021
    Austin, Texas Area
  • Thinkery
    Community Education Manager
    Thinkery Jul 2015 - Apr 2018
    Austin
  • Thinkery
    Bilingual Direct Service Staff
    Thinkery Nov 2014 - Jul 2015
    Austin
  • Barre3
    Front Desk Receptionist
    Barre3 Jan 2019 - Mar 2020
    Austin, Texas Area
  • Austin Independent School District
    Program Coordinator
    Austin Independent School District Aug 2013 - Jul 2015
    Austin, Texas Area
  • Big Thought
    Program Manager
    Big Thought May 2011 - Aug 2013
    Dallas/Fort Worth Area
  • Big Thought
    Lead Site Guide
    Big Thought Oct 2011 - May 2012
    Dallas

Brenda Lopez Skills

Event Planning Nonprofits Program Development Spanish Recruiting Community Networking Non Profit Management Program Planning Database Management

Brenda Lopez Education Details

Frequently Asked Questions about Brenda Lopez

What company does Brenda Lopez work for?

Brenda Lopez works for Paycor

What is Brenda Lopez's role at the current company?

Brenda Lopez's current role is Principal Strategic Customer Success Manager.

What is Brenda Lopez's email address?

Brenda Lopez's email address is bl****@****tin.org

What schools did Brenda Lopez attend?

Brenda Lopez attended Texas Tech University.

What skills is Brenda Lopez known for?

Brenda Lopez has skills like Event Planning, Nonprofits, Program Development, Spanish, Recruiting, Community Networking, Non Profit Management, Program Planning, Database Management.

Who are Brenda Lopez's colleagues?

Brenda Lopez's colleagues are Tom Jordan, Lindsey R., Heather Montag-Bacon, Megan Bird, Elizabeth Stewart, Mba, Michelle Randall, Kevin Koenig, Mba.

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