Led the engineering, quality assurance, and DevOps teams responsible for the company’s flagship products, including development, release management, and public and self-hosted cloud operations. Partnered with product management and senior leadership in the successful design and development of a new product, enabling the company to enter a new market sector. Invited to serve alongside founders and VC partners as an advisory board member.

Managed a cross-functional team of engineers in developing and supporting a suite of direct-to-consumer and partner-licensed SaaS products. Owned responsibility for the quality and reliability of all software releases, meeting regularly with licensing partners, product leaders, sales directors, and customers. Collaborated with top leaders in driving and evolving the company’s strategy, vision, and values.

Primary developer and team lead for the company’s flagship product. Completed a ground-up rebuild and rebranding of the company’s flagship assessment product, including first-ever support for mobile devices and migration of all customers onto the new product, achieving an industry-leading 80+ net promoter score, which continues to be maintained today.

Responsible for the development of web and SmartTV streaming applications, as well as the backend CMS. Transitioned internal systems from proprietary formats to new industry standards.

Principal developer for the browser and Samsung SmartTV streaming applications for DISHWorld International and what is known today as Sling TV. Built a single-codebase, cross-platform video streaming application capable of running in a desktop browser environment and on Samsung SmartTVs.

Developed a video management solution enabling dynamic deployment and management workflows, utilizing distributed processing and content-delivery networks (CDN) to scale to hundreds of thousands of concurrent consumers. Scalability and optimal resource utilization drove every component in the system. Worked directly with high profile domestic and international broadcasting agencies, including Fox, ABC, ESPN, Televisa, and ProSieben, developing world-class free and subscription-based video content portals when long-form Internet video was still in its infancy (Hulu launched in 2008).

Comprehensive database management in SQL and ColdFusion. Unified online customer and employee portals. Redefined web identity and created web presence for sister companies. Designed surveillance systems for clients. Enabled secure remote management of deployed telecom and surveillance systems.

Interfaced with private and corporate clients in person, over the phone, and in writing to determine financial needs and provide necessary support and training. Designed and prepared detailed reports based on client needs to increase client retention and improve return on investment. Ensured regulatory compliance in all business communications and procedures. Evaluated, recommended, and maintained all computer hardware, software and infrastructure. Participated in the hiring, training, and termination of other employees.

Installed, managed, and maintained Novell NetWare networks for small businesses.

Managed and maintained an active e-commerce website. Spearheaded the transitioning from static to dynamic website content. Provided server and workstation support (software and hardware) and maintained redundant data backups. Some phone-based customer support.

Developed websites for small businesses on a contract basis.