Boris Lovric Email & Phone Number

San Francisco, Ca, Us

San Francisco, Us

Manage operations for smooth functioning operation while maintaining a high standard of customer satisfaction. Responsible for the overall food and beverage operations, business goals and exceeding revenue targets. Focused on continuous staff training and development to ensure policies and procedures are followed. Developed close relationships with clients and analyzed their needs to develop and build menus and personalized events to ensure top level customer service. Ensure company standards for quality and service are met by team members. Effectively implemented new systems and procedures that increased sales by 20%. Responsible for the strategic marketing and advertising efforts that increase brand awareness, exposure and overall revenues by 30%. Assisted with interviewing, hiring, training, and development of qualified employees.Managed front of house staff including servicers, bussers, hostesses and bartenders: had a record low turnover of 10% and through creative improvement initiatives, increased productivity by 40%. Managed back of house operations including food preparation, quality control and expediting, continuously achieved a 100% audit on sales and a 98% customer service satisfaction on food quality and timing. Ensured quality and critical communication between the front and back of house: this resulted in a record number of nights with zero mistakes and increased revenues. Deal with customer complaints and concerns achieving record 100% customer satisfaction ratings. Worked directly with health inspectors and city officials to ensure that restaurant meets and exceeds local laws and codes. Created employee schedule to ensure labor hours fall within projected guidelines and accommodating numerous employee requests.

Overseeing the work in front and back of the house to ensure compliance with company’s policies, regulations and food safety guidelines. Performed facility walkthroughs to assess the cleanliness and preparedness at the beginnings and ends of the shifts. Complete the restaurant's opening and closing procedures and manage deposits. Produce monthly reports detailing sales trends and forecasts. Consistently exceeding daily, weekly and monthly sales targets while maintaining cost and keeping employee turnover low.

Met or exceeded the sales goals for every single month. Created social media presence to improve the marketing and develop customer outreach strategies. Drove substantial increase in lunchtime business through coupon and VIP programs. Continually monitored the restaurant for food, service and cleanliness issues. Developed new training programs for food handling and general storing of the kitchen items that improved a general health score to 98. Optimized profits with proactive control of employee workloads, vendor costs and food waste. The restaurant is a company with their own warehouse at Fisherman’s Wharf who buys their products directly from fishermen and prepares them fresh during the appropriate seasons (Crab, Lobster, Halibut, Seabass, etc.). Knowing when is the right season and general migration of marine life, relative to our menu, along the Pacific coast and understanding the general production: from the fishermen to our prep kitchen and to the customers, was mandatory. The extensive and often updated wine list would be properly matched to the items on the menu. Great understanding of the POS registers and software used in sending orders to the kitchen staff as well as understanding of the Open Table concept and general software used for managing the floor plan and also, scheduling, supporting and allocating resources for large banquet parties and general problem solving in a building that is 100 years old, was a key to success there.

Improved Tuesday revenue by 20% through family night incentives. Built detailed reports for accurate sales forecasting. Reduced the employee turnover by 35% through relationship building. Administered payroll, completed all paperwork regarding the invoices and new hire process and wrote the schedules. Negotiated vendor contracts and controlled inventory costs.

I was hired as a consultant to assist their network security/system engineer in stabilizing the existing network infrastructure, to present a topology diagram of the current state of the network or “as is” and produce a plan of a stable new or “to be” network infrastructure. The product Monitise Americas, Inc. was selling was a part software part phone app specialized in mobile banking so the customers were Banks and Credit Unions. The company was in transition of moving to a new co-location in Las Vegas and a new ISP (ViaWest) and needed the network straightened out before it could be moved with the company’s internal infrastructure. Next step was renewing Cisco SMARTNet contracts and replacing the inadequate equipment and ordering the new one, within very restraint budget. After that, I worked with the customers’ network/firewall contacts in order to build VPN tunnel with each financial institution. My job was to validate the new network, which was mainly a Cisco shop, reconfigure VLAN access, maintain change of passwords as a security precaution on guest Wireless LAN, help stabilize the infrastructure by adding a BigIP F5 load balancers and making the general working environment highly available and to work with customers’ teams on building the VPN tunnels at the new co-location. Also I was in charge of setting up a new monitoring tools such as Nagios (for link uptime monitoring of the equipment), Cacti (for bandwidth monitoring of the links) and SolarWinds for internal monitoring and general internal usage of the bandwidth) The company did not use routers due to restrained budget so Cisco ASA firewalls were acting as routers so most of the work was done on Palo Alto Networks firewalls (5050 and 5060) and Cisco ASA firewalls (5510, 5515X and 5525X).

San Francisco, California, Us

Worked as a Senior Network Engineer with the responsibilities of supporting internal users within the insurance company’s workers compensation branch and departments such as claims, underwriters, lawyers and the applications access to sustain a daily workflow by maintaining internal infrastructure as well as assisting in planned projects that included building the new data center, moving the users to the new office and being the lead in building the new redundant WAN connections to the multiple office locations in the US. The new environment design included implementation of Nexus switches 5010, 5500, 5548 and 2248TP, MPLS, VPLS as well as EIGRP dynamic protocol, DMVPN, IPSec, GRE tunnels, BigIP F5 load balancers, Cisco 3850’s L3 switches/routers, Palo Alto Networks firewalls (5050 and 5060) and Cisco ASA firewalls (5525X). Every new equipment would have to be added for the internal monitoring using SolarWinds, Nagios and Cacti.

San Mateo , California , Us

I was hired to help set up network for the new office by building basic network components such as switches (Nexus switches 5500 and 2248TP, MPLS design, Cisco 3750’s, Cisco Catalyst 4509 and assisted in building Cisco ASA Firewall). Every new device had to be added to SolarWinds monitoring tool.

Philadelphia, Pa, Us

Project to create a network topology diagram of Comcast production center, consisting of multiple support and data center networks with very strict security rules and mandatory Change Management Request procedure as well as to set up a new Wireless network with several Guest WLAN's, utilizing Cisco Catalyst 3750G-24WS, PoE Integrated switch and Cisco 4400 series Wireless Controller with Cisco Aironet 1141N-A-K9 Lightweight Access Points.

Amsterdam, Noord-Holland, Nl

Responsible for designing, configuration and delivery of LAN/WAN networks and VPN tunnels for support, health monitoring and disaster recovery of the integrated medical SAN information systems between healthcare facilities and Philips support and data centers over multinational network stretching throughout North and South Americas, EMEA and APAC regions with multiple datacenters and colocations. Leading and managing multiple projects simultaneously working directly with diverse customers and limited resources. Designed, developed, introduced, and supported IP network and security enhancements to the internal infrastructure globally as well as in remote customer environments. Troubleshoot and resolve interoperability issues with integrated network systems on VPN Routers, Firewalls, Load Balancers, Cisco, Juniper, HP-ProCurve, Nexus, Nortel hardware.Managed network communication, VMWare ESX platform, network security, virtual SAN, virtual F5 load balancing.Provisioned and installed Cisco routers with VPN tunnels for product support and disaster recovery. Worked directly with ISP/local loop provider on troubleshooting of Frame Relay, T1, T3, CSU/DSU and Ethernet circuits. Strong knowledge of IPSec protocol suite, crypto profiles, BGP, firewall security and rule management.

San Jose, Ca, Us

Managed heterogeneous CATOS/IOS software loaded networks with emphasis on testing software features and network operations. Managed installation according to specifications and ensured operational functionality of highly complex networks.Responsible for integrating and testing networking system products, developing, executing test plans and test cases, interfacing with internal cross-functional teams to provide test status and report problems.Implemented and test the latest features, checking and maintaining network configurations. Responsible for daily downloads of software upgrades to test the labs network devices where the key issue is to isolate various problems. Track and file numerous software caveats using the DDTs database. Conducted extensive training after creating training documentation on L2/L3 features to internal group members.

Associate'S Degree, Network Infrastructure And Administration

Associate Of Science (A.S.), Computer Science

Bachelor Of Science (B.Sc.), Electrical And Electronic Engineering