Brian Silverman Email and Phone Number
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I am a driven and forward-thinking Professional Services Executive with a career dedicated to building and leading world-class professional services organizations while driving consultative implementations, transformation, and operational excellence for multi-billion-dollar technology companies. As a thought leader in the space, I have consistently been recruited to guide the strategic direction to position professional services organizations for rapid growth by implementing scalable processes, tools, resources, and best practices. As a result, I have led teams and organizations to capture new markets, multi-million-dollar revenue growth, and drive a top customer experience.I continually strive to enhance and optimize the implementation experience while evolving enterprise discipline and incorporating data analytics into the Professional Services strategy and roadmap. I am also a dedicated people leader with experience coaching, developing, and leading consulting and professional services teams to execute client software implementation projects and provide ongoing client support and technical training to enhance the overall customer journey.Career Highlights:✓ Executed world-class implementations and project delivery for Optaros’ largest clients, a $20B enterprise software company and $3B online retailer. ✓ Managed $60M+ budget and led a team of 80 consultants to generate 60% of global revenue, double service business in Asia-Pacific region, forge customer relationships in Australia and South Korea, and expand the Hong Kong market✓ Recruited to develop innovative strategies to ensure the successful delivery of professional services for the leading provider of multi-channel commerce and interactive marketing services.✓ Led the first implementation of the Kibo Software platform managing project presales, initiation, and delivery▶ Areas of Expertise ◀Strategic Planning & Roadmaps | Operational Excellence | Change Management | Implementation Services | P&L | People Management | Process Optimization | Data Analysis | Integration Services | Organizational Design | Software Implementation Lifecycle | Platform Training | Talent Acquisition | Project Management
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Blue Horizons GroupAustin, Tx, Us
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Director Of Professional ServicesAccruent Jan 2022 - PresentAustin, Tx, Us -
Vice President Service DeliveryBravura Technology Solutions Sep 2020 - PresentAs an Executive Consultant and Business Growth Strategist, envisioned, launched, and manage a consulting firm delivering business growth strategies, professional services consulting, and thought leadership to leading clients in both the public and private sectors.Highlights:➥ Provide strategic guidance, program oversight, and IT services to the Texas Department of Transportation ( in partnership with Digerati Systems) and Texas Department of State Health Services.
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Senior Director Program OperationsTexas Department Of State Health Services Sep 2020 - Jan 2022Austin, Tx, UsReporting to the Associate Commissioner of Program Operations, oversees and directs critical Texas Public Health initiatives, including the implementation of operational and technical solutions directly focused on addressing COVID-related issues and challenges. -
Director Of Service DeliveryHcl Technologies Apr 2019 - Jul 2020Noida, Uttar Pradesh, InDirected the delivery of world-class implementations introducing best practices, processes, and technology to maximize success across the customer lifecycle for a global technology company that delivers next-generation products.Highlights:➥ Led three teams to execute a multi-million-dollar implementation project for the Texas Department of Transportation across Web Services, Information Security, and Enterprise Architecture. Managed client relationships, P&L, and resources. -
Vice President Of Professional ServicesIconixx Software Nov 2016 - Jan 2019Austin, Texas, Us -
Director Of Professional ServicesIconixx Software Nov 2015 - Nov 2016Austin, Texas, UsRecruited to guide the strategic direction to position the professional services organization for rapid growth for an organization that provides sales performance management solutions to automate incentive compensation processes. Instituted scalable processes, tools, resources, and best practices to facilitate the entrance into the enterprise market.Highlights:➥ Coached, developed, and led a team of 26 consultants inspiring a culture of innovation, performance, and growth.➥ Maximized P&L for a large budget, delivered innovative solutions, and strengthened the customer experience.➥ Transformed professional services from net loss to millions of dollars in profitability within first year.➥ Streamlined presales, sales, and implementation processes expediting efficiency by eight months, reducing risk of churn, and substantially improving net promoter scores.➥ Captured growth and reduced costs by leveraging strategic partnerships to establish offshore delivery capability.
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Vice President Of Professional ServicesAmplifi Commerce Aug 2014 - Oct 2015Dallas, Tx, UsRecruited to develop innovative strategies to ensure the successful delivery of professional services for the leading provider of multi-channel commerce and interactive marketing services. Led a top team, built quick rapport with clients, and delivered world-leading business strategies, digital marketing, and technology implementations for diverse clients.Highlights:➥ Increased revenue growth by millions of dollars by expanding the customer base and capturing new markets.➥ Led the first implementation of the Kibo Software platform managing project presales, initiation, and delivery. -
Client PartnerOptaros Jun 2012 - Aug 2014New York, Ny, UsRecruited to drive business and revenue growth through client acquisition, networking, and relationship building for a private global digital commerce professional services firm that delivers lucrative ecommerce solutions to clients.Highlights:➥ Served as trusted advisor enhancing clients’ success by getting to know their business, markets, and challenges, and delivering tailored solutions that increased revenue and solved complex problems.➥ Drove 15%+ of total revenue through innovative add-on projects, business development, and strategic initiatives.➥ Grew a dormant client by millions of dollars in revenue and scaled the team from three to 12+ within two years.➥ Enabled scalable growth for one of the largest clients by working with HR to develop a talent acquisition process. -
Senior Director Professional ServicesEvolv On-Demand May 2011 - Jun 2012San Francisco, Ca, UsRecruited to build scalable processes, strategies, and best practices for the Professional Services organization for a first-of-kind start-up company that leverages Big Data and predictive analytics to deliver workforce performance solutions. Drove alignment and support for the sales organizations to position services and drive sales. Highlights:➥ Built, developed, and led a high performing team of consultants delivering successful deployments to Fortune 500 customers, accelerating time to value and driving measurable business impact.➥ Partnered with cross-functional teams to enhance customer engagements, satisfaction, adoption, and loyalty.➥ Maximized services revenue and ensured high utilization rates while continually enhancing implementation methodology to drive efficiency, consistency, process improvement, training, and customer success. -
Director Of Professional ServicesModel N Feb 2010 - Nov 2010San Mateo, California, UsTapped to provide thought leadership in defining growth strategies, leading consulting operations, and managing customer relationships for the leading provider of global revenue management and analytics software solutions. Worked with senior leadership to uncover customer needs, assess capabilities, identify gaps, and deliver solutions.Highlight:➥ Guided strategy, planning, and execution for a high-profile enterprise software implementation for one of the largest biotechnology companies in the world. -
Vice President Of Professional ServicesSantorini Consulting Mar 2008 - May 2009As Vice President of Professional Services and Founder, envisioned, launched, scaled, and managed a professional services firm focused on Sales Performance Management strategy and solutions. Built business strategy, developed partner relationships, and guided finances and operations.Highlight:➥ Grew operations by millions of dollars within the first year capturing clients such as Johnson & Johnson and Vodafone.
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Vice President Of Consulting ServicesCallidus Software Feb 2005 - Feb 2008
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Director Consulting ServicesCallidus Software Jan 2001 - Feb 2005Promoted to guide the strategic and tactical direction to optimize client services, recruitment, compensation, product innovation, and the customer experience for a company that provides cloud solutions to improve hiring, marketing, and sales.Highlights:➥ Managed P&L for a $60M services business driving profitability and revenue growth for software licenses.➥ Led a top team of 80 consultants to generate 60% of global revenue while doubling service business in Asia-Pacific region, forging customer relationships in Australia and South Korea, and expanding Hong Kong market.➥ Earned President’s Club Award for leadership, performance, innovation, and exceeding expectations.
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Vice President Of Professional ServicesPartnerware Technologies May 1999 - Nov 2001Recruited to build, grow, and lead the Professional Services organization for a private start-up company that developed and delivered Partner Relationship Management software. Established best practices and directed implementations, customer and staff training, and advanced the customer lifecycle and experience. Managed P&L to drive success.Highlight:➥ Recruited, developed, scaled and led a team of 21 to deliver millions in revenue within 18 months.
Brian Silverman Skills
Brian Silverman Education Details
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University At AlbanyManagement Information Systems And Services
Frequently Asked Questions about Brian Silverman
What company does Brian Silverman work for?
Brian Silverman works for Blue Horizons Group
What is Brian Silverman's role at the current company?
Brian Silverman's current role is Director of Professional Services.
What is Brian Silverman's email address?
Brian Silverman's email address is bs****@****ail.com
What is Brian Silverman's direct phone number?
Brian Silverman's direct phone number is +151282*****
What schools did Brian Silverman attend?
Brian Silverman attended University At Albany.
What skills is Brian Silverman known for?
Brian Silverman has skills like Professional Services, Executive Management, Software As A Service, Enterprise Software, Consulting, Leadership, Management, Start Ups, It Service Delivery, Project Delivery, Service Delivery, Software Industry.
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