Becky Ludford Email and Phone Number
Becky Ludford work email
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Becky Ludford personal email
Becky is a Client facing professional who achieves and succeeds in Customer Success. A self-starter, highly motivated and passionate leader, who is able to meet the challenge of the market. Becky has demonstrated working cross functionally in highly matrixed organizations, has experience with relationship building and Service Delivery.An effective leader of global and multiculteral teams that achieve organizational goals and objectives with excellent communication and interpersonal skills. A passionate team leader/player that drives for results, builds relationships and is committed to successful solutions. When not working, you can find Becky doing Cross-fit, volunteering, traveling, coaching/playing soccer or running the local Boy Scout Troop as committee chair.
Amazon Web Services (Aws)
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Customer Solution ManagerAmazon Web Services (Aws) May 2022 - Present
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Service Delivery ExecutiveCisco Aug 2018 - May 2022Massachusetts• Partnered with Sales to grow the business on a Strategic account to win a $13M multi architecture Services Engagement with Automation, BCS 3.0 and Technical Support Services• Championed multi million-dollar service delivery for complex cross technology engagements for Healthcare and Financial customers that let to multiple strategic growth opportunities• Built and managed relationships with internal/external executives, managers and engineers to enable strong customer relationships• Effectively managed the P&L for multiple accounts delivering services below cost that resulted in increased revenue• Tightly aligned with Account Leadership on new pursuits to drive penetration from Pre-Sales capacity and help in offer development defining services strategy -
Customer Operations ManagerCisco Sep 2016 - Aug 2018Boxborough Ma• Professional that directly support and interfaces with the customer executives and management teams to provide optimal alignment and strategic intimacy. • Partners with the extended Cisco Services and Sales team to ensure Cisco’s planned and delivered services meet the high quality and value that our customers expect and require.• Manage the customers experience and ensures operational excellence. • Responsible for maximizing adoption of services sold by Cisco Systems, for operational performance and for providing support for new opportunities in the account.• Focus on the responsibility of effectively remediating escalation issues through the engagement of Cisco resources.
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High Touch Operations ManagerCisco Systems Feb 2012 - Sep 2016Boxborough, Massachussetts• Liaison between Cablevision VTG and Cisco technical support.• Track everything that touches the service process, while driving improvements and ensuring excellence at every phase. • Act as business driver to improve customer’s and Cisco’s internal operations. • Project manage customer facing projects and internal advanced service improvements.• Identify, build and maintain relationships with customer’s internal management.
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Business AnalystCisco Systems Jul 2010 - Feb 2012Boxborough, Mass.
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Financial AnalystCisco Systems Nov 2006 - Jul 2010• Providing Financial Analysis and Management Reporting to Enterprise Sales Leadership.• Manage sales teams to meet goals and track business, Financial Forecasting.• Acts as a liaison between Regional Sales Management and sales organization.• Interdepartmental Coordination and Collaboration. • SME for Field Data Enrichment and Validation Tool.
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Business AnalystJohn Lewis Partnership Uk. Apr 1998 - Jan 2002• Collaborated with end users to design/develop/write a new online system for food ordering warehouse. • Co-ordination of customer support issues. Analysis, presentation, & reporting• Write test plans and perform testing on production software/ ensuring data integrity.• Liaise with customer base for system requirement to set benchmarks.• Present and provide training to customers on new ordering system.• Set Benchmarks to provide successful Year 2000 solutions. -
Business Analyst/ Application DeveloperIbm Aug 1996 - Apr 1998• Analysis/ trouble shooting of system issues while coordinating implementation with customers• Weekly correspondence meetings to support, maintain and track customer issues• Write benchmark scripts for system enhancements• Perform verification routines using benchmark scripts and report on progress -
Co-OpPratt & Whitney Jan 1993 - Jul 1993
Becky Ludford Skills
Becky Ludford Education Details
Frequently Asked Questions about Becky Ludford
What company does Becky Ludford work for?
Becky Ludford works for Amazon Web Services (Aws)
What is Becky Ludford's role at the current company?
Becky Ludford's current role is Customer Solution Manager| Relationship Builder | Customer Success Advocate.
What is Becky Ludford's email address?
Becky Ludford's email address is bl****@****sco.com
What schools did Becky Ludford attend?
Becky Ludford attended Central Connecticut State University.
What skills is Becky Ludford known for?
Becky Ludford has skills like Process Improvement, Project Management, Sales, Analysis, Management, Troubleshooting.
Not the Becky Ludford you were looking for?
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Rebecca Dodge, CFA, CFP®
Financial Advisor | Mba University Of California, Berkeley, Haas School Of BusinessSan Diego, Ca
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