Becky Ludford Email & Phone Number

Massachusetts

• Partnered with Sales to grow the business on a Strategic account to win a $13M multi architecture Services Engagement with Automation, BCS 3.0 and Technical Support Services• Championed multi million-dollar service delivery for complex cross technology engagements for Healthcare and Financial customers that let to multiple strategic growth opportunities• Built and managed relationships with internal/external executives, managers and engineers to enable strong customer relationships• Effectively managed the P&L for multiple accounts delivering services below cost that resulted in increased revenue• Tightly aligned with Account Leadership on new pursuits to drive penetration from Pre-Sales capacity and help in offer development defining services strategy

Boxborough Ma

• Professional that directly support and interfaces with the customer executives and management teams to provide optimal alignment and strategic intimacy. • Partners with the extended Cisco Services and Sales team to ensure Cisco’s planned and delivered services meet the high quality and value that our customers expect and require.• Manage the customers experience and ensures operational excellence. • Responsible for maximizing adoption of services sold by Cisco Systems, for operational performance and for providing support for new opportunities in the account.• Focus on the responsibility of effectively remediating escalation issues through the engagement of Cisco resources.

Boxborough, Massachussetts

• Liaison between Cablevision VTG and Cisco technical support.• Track everything that touches the service process, while driving improvements and ensuring excellence at every phase. • Act as business driver to improve customer’s and Cisco’s internal operations. • Project manage customer facing projects and internal advanced service improvements.• Identify, build and maintain relationships with customer’s internal management.

Boxborough, Mass.

• Providing Financial Analysis and Management Reporting to Enterprise Sales Leadership.• Manage sales teams to meet goals and track business, Financial Forecasting.• Acts as a liaison between Regional Sales Management and sales organization.• Interdepartmental Coordination and Collaboration. • SME for Field Data Enrichment and Validation Tool.

• Collaborated with end users to design/develop/write a new online system for food ordering warehouse. • Co-ordination of customer support issues. Analysis, presentation, & reporting• Write test plans and perform testing on production software/ ensuring data integrity.• Liaise with customer base for system requirement to set benchmarks.• Present and provide training to customers on new ordering system.• Set Benchmarks to provide successful Year 2000 solutions.

• Analysis/ trouble shooting of system issues while coordinating implementation with customers• Weekly correspondence meetings to support, maintain and track customer issues• Write benchmark scripts for system enhancements• Perform verification routines using benchmark scripts and report on progress